Grhombus Technologies

Description : Job Title : Salesforce AdministratorLocation : ChennaiDepartment : IT / CRM OperationsReports To : CRM Manager / IT LeadJob Summary : - We are seeking a proactive and detail-oriented Salesforce Administrator to manage and optimize our Salesforce environment.- The ideal candidate will have hands-on experience in user management, data security, automation, reporting, and user support.Key Responsibilities : - Manage user accounts, roles, profiles, permission sets, and licenses.- Ensure data integrity through validation rules, duplicate management, and regular audits.- Configure and maintain security settings including field-level, object-level, and record-level access.- Design and implement automation using Flows, Process Builder, Workflow Rules, and Approval Processes.- Create and maintain reports and dashboards to support business insights.- Support end-users with training, documentation, and troubleshooting.- Collaborate with cross-functional teams to gather requirements and implement solutions.- Evaluate new Salesforce features and AppExchange tools for potential adoption.- Manage sandbox environments and deployment processes.Required Qualifications : - Bachelors degree in Computer Science, Information Systems, or related field.- Salesforce Administrator Certification (mandatory).- 4+ years of hands-on experience in Salesforce Administration.- Strong understanding of Salesforce security model, data model, and automation tools.- Experience with reporting tools and dashboard creation.- Excellent communication, analytical, and problem-solving skills.- Familiarity with ITIL practices and tools like ServiceNow or JIRA is a plus.Preferred Qualifications : - Experience with Apex, LWC, or other development tools.- Exposure to Sales Cloud, Service Cloud, and Experience Cloud.- Additional Salesforce certifications (Advanced Admin, Platform App Builder, etc. (ref:hirist.tech)