OneAssist - Chief Manager/Head - Repair & Network Strategy

1 month ago

Mumbai, India One Assist Consumer Solutions Full time

Chief Manager - Head of Repair & Network Strategy

Job Summary/ Key objective:

- The Head of Repair Network and Strategy plays a crucial role in overseeing and optimizing the repair network operations and strategic initiatives within the organization.

- This position requires a blend of leadership, strategic thinking, and operational expertise to ensure efficient repair processes, maximize customer satisfaction, and drive business growth

List The Duties and Responsibilities:

- Strategic Planning: Develop and implement repair network strategies aligned with the company's overall objectives. Identify opportunities for expansion, optimization, and enhancement of repair services.

- Repair Network Management: Oversee the management and maintenance of repair facilities, including repair centers, workshops, and partner locations. Ensure these facilities meet quality standards, safety regulations, and operational efficiency benchmarks.

- Vendor and Partner Relations: Manage relationships with repair vendors, suppliers, and service partners. Negotiate contracts, establish service level agreements (SLAs), and ensure alignment with quality standards and cost-effectiveness.

- Process Optimization: Continuously assess and improve repair processes to enhance efficiency, reduce turnaround times, and minimize costs. Implement best practices and innovative solutions to streamline operations.

- Quality Assurance: Establish and enforce quality control measures to ensure repairs meet or exceed industry standards and customer expectations. Implement protocols for inspection, testing, and certification of repaired products.

- Team Leadership: Lead a team of repair specialists, technicians, and support staff. Provide guidance, coaching, and professional development opportunities to maximize team performance and foster a culture of continuous improvement.

- Data Analysis and Reporting: Utilize data analytics to monitor repair performance metrics, identify trends, and generate actionable insights. Prepare regular reports and presentations for senior management to track key performance indicators (KPIs) and inform decision-making.

- Customer Experience Enhancement: Collaborate with cross-functional teams, including customer service, product development, and marketing, to enhance the overall customer experience related to repair services. Implement customer feedback mechanisms and initiatives to improve satisfaction and loyalty.

- Budget Management: Develop and manage the repair network budget, including expenses related to facilities, equipment, personnel, and thirdparty services. Monitor expenditures, identify cost-saving opportunities, and optimize resource allocation.

Experience Required:

- 10 to 12 years of experience in Mobility Service Operations

- Should have hands on experience in repair network strategies

- Assess and improve repair vendors and supplier facilities

- Improve repair processes to enhance efficiency

- Establish quality control measures

- Capable of managing a Team

- Utilize data analytics

- Manage Repair network budget

Academia: MBA or Engineering Graduate with a strong academic back ground

Personal Attributes:

- Highly self-motivated and directed to work in unstructured start up scenario to build and create business

- Strong relationship skills with service centres network

- Keen attention to details with strong process management skills

- High bias for quality execution & speed

- Superior market knowledge with strong grip on customer and competition

- Ability to motivate teams to work on common set goals

(ref:iimjobs.com)

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