DENTSU - Client Services Director

4 weeks ago

Bengaluru, India DENTSU Full time

Responsibilities:Client & Business Management- Own end-to-end management of client accounts, ensuring the delivery of service propositions and achievement of client objectives.- Understand client business, market, and competitive landscape to provide strategic insights and recommendations.- Monitor account performance, identify risks, and implement solutions proactively.Relationship Management- Serve as a trusted advisor to clients, building strong, long-term relationships.- Execute client relationship strategies to maximize engagement and satisfaction.- Act as the escalation point for client concerns and ensure timely resolution.Business Development- Identify and flag cross-sell and upsell opportunities within assigned accounts.- Collaborate with internal teams to develop innovative solutions that contribute to client growth.- Support pitch and proposal development for new business opportunities.Commercial & Service Ownership- Drive profitability and operational efficiency of client accounts.- Ensure consistent delivery of high-quality service while meeting financial targets.- Monitor budgets, timelines, and resources to maintain account profitability.Team Leadership- Manage, mentor, and motivate client teams to align with client objectives and organizational culture.- Provide guidance on career development, performance management, and skill building.- Foster collaboration across departments to ensure cohesive and effective service delivery.Required Skills & Qualifications:- 10+ years of experience in client services, account management, or marketing leadership roles.- Proven track record of managing large accounts and client relationships.- Strong strategic thinking and problem-solving capabilities.- Excellent communication, presentation, and stakeholder management skills.- Experience leading and developing high-performing teams.- Strong commercial acumen and ability to drive revenue growth.Preferred Skills:- Experience in advertising, digital marketing, or integrated marketing agencies.- Understanding of multiple marketing channels, including paid, owned, and earned media.- Familiarity with data-driven marketing and analytics. (ref:iimjobs.com)

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