Associate IT Support Specialist

2 hours ago

Hyderabad, India Align Technology Full time

About this opportunity

We are seeking an Associate IT Support Specialist to join our Global Operations Center (GOC). The Global Operations Center is a support team within our Digital Workplace Experience (DWE) organization that provides remote technical support to our internal employees. In this role, you will be responsible for providing tier 1 technical support to Align Employees, resolving issues related to our products and services, and ensuring a positive user experience. In this role, you will… Respond to end user inquiries, problems, and requests via chat, email, and ticket. Diagnose, troubleshoot, and resolve technical issues related to our products and services. Escalate complex issues to the appropriate team as instructed by knowledge article and/or SOP. Document customer interactions, troubleshooting steps, and resolution methods in our ticketing system (ServiceNow). Adhere to the team’s key performance indicators (KPI) and Service Level Agreements (SLA). Participate in ongoing training to stay up to date with the latest technologies and best practices. In this role, you’ll need … Must Have Familiarity with common operating systems (Windows, MacOS, iOS, Android) Experience working with and troubleshooting the MS O365 suite. Working knowledge of Active Directory, Azure, and Exchange management Excellent verbal and written communication skills A flexibility to work in shifts and on weekends as needed. Desired Previous experience in a customer service or technical support role Ability to work in a face-paced and dynamic environment. A problem-solving attitude and a willingness to learn new technologies. Industry certifications (CompTIA, ITIL, HDI)

  • Customer Care Executive

    2 days ago

    Madhapur, Hyderabad, Telangana, India Technology Support Specialist Full time

    Dear Greetings from CIS !! We are hiring for the voice process executives with extraordinary communication skills in English, Hindi and Telugu. Below are the respective job details. Role - CSE - Customer Support Executives (Associates and Team leads) Location: Hyderabad Experience: 0 - 5 Years Qualification: Graduation/Post graduation. Salary - Best...

  • IT Support Specialist, Associate

    3 weeks ago

    Hyderabad, Telangana, India Infor Full time

    Job DescriptionDescription & RequirementsAn IT Support Specialist associate is required to provide Tier 0 to Tier 2 technical support assistance and troubleshooting to all company Professionals. Support will be provided remotely via voice and/or email. This support will include remote assessment and resolution of problems, proper routing and escalation of...

  • ▷ [15h Left] Non Voice Process Jobs Opening in Customer Support at Gachibowli, HyderabadLess

    2 weeks ago

    Hyderabad, India Customer Support Full time

     Adaptable and motivated fresher with knowledge in customer support, process associate roles, data analysis, and non-IT services. Skilled in Microsoft 365, Excel, Power BI, SQL, Al tools, and creative software, with strong abilities in communication, problem-solving, and teamwork. Eager to begin career in roles such as Process Associate, Customer Support...

  • Urgent: It Support Specialist, Associate

    4 weeks ago

    Hyderabad, Telangana, India Infor Full time

    Requirements An IT Support Specialist Associate is required to provide Tier 0 to Tier 2 technical support assistance and troubleshooting to all company Professionals Support will be provided remotely via voice and or email This support will include remote assessment and resolution of problems proper routing and escalation of problems within the IT...

  • Associate Support Specialist

    2 weeks ago

    Hyderabad, India Applause Full time

    Applause is raising the bar for digital quality and employee experience. Recognized as a Top Workplace, Applause provides award-winning software testing and UX research solutions to top brands. Our fully managed services leverage a global team and the world's largest independent testing community. We improve digital experiences for global innovators like...

  • Customer Service Executive

    3 days ago

    Hyderabad, India Technology Support Specialist Full time

    **Job Description: Customer Service Executive (Banking Sector)** **Position Overview**: **Requirements**: Education: Minimum graduation in any discipline. A background in finance, commerce, or banking will be an added advantage. Language Skills: Fluency in Hindi and English is mandatory, both written and verbal. Communication: Strong interpersonal and...

  • Quality Assurance Specialist

    2 weeks ago

    Hyderabad, India Tek Support Full time

    Job Title: Quality Control Specialist Trainer (Microbiology + Chemistry) Experience Required: 8+ Years in Quality Control (Pharma / Biopharma / Medical Devices) Location: Remote Responsibilities - Perform end-to-end quality control testing of pharmaceutical/biological products, covering both microbiological and chemical analysis. - Conduct...

  • Associate Software Content Specialist

    2 weeks ago

    Hyderabad, India Ryan Full time

    Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth The Associate Software Content Specialist supports software content updates for The Associate Software Content Specialist is required to...

  • Associate Software Content Specialist

    1 day ago

    Hyderabad, Telangana, India Ryan Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Why Ryan?Global Award-Winning CultureFlexible Work EnvironmentGenerous Paid Time OffWorld-Class Benefits and CompensationRapid Growth OpportunitiesCompany Sponsored Two-Way TransportationExponential Career GrowthThe Associate Software Content Specialist supports software content updates for The Associate Software Content Specialist is required to update...

  • Associate Software Content Specialist

    3 hours ago

    Hyderabad, India Ryan Full time

    Why Ryan? Global Award-Winning Culture Flexible Work Environment Generous Paid Time Off World-Class Benefits and Compensation Rapid Growth Opportunities Company Sponsored Two-Way Transportation Exponential Career Growth The Associate Software Content Specialist supports software content updates for tax.com. The Associate Software Content Specialist...