SAP MM Lead

5 days ago

Ahmedabad, India BOSONTECH IT SERVICES PRIVATE LIMITED Full time

Description :Role Overview :We are looking for an experienced SAP MM Lead with strong functional expertise in S/4HANA and extensive exposure to AMS (Application Management Services) Support. The candidate will be responsible for leading support activities, driving process improvements, and ensuring smooth operations for global business users.Note: The consultant must follow the customers working calendar, which includes working on Saturdays as required.Key Responsibilities :1. Leadership & Team Coordination :- Lead SAP MM support team and ensure timely resolution of tickets.- Monitor workload distribution, SLA compliance, and quality of deliverables.- Act as key contact for business stakeholders, ensuring high customer satisfaction.2. S/4HANA MM Functional Expertise :- Provide expert-level functional support for S/4HANA Materials Management.- Deep understanding of P2P processes, Inventory Management, Logistics execution, and master data.- Configure and troubleshoot areas such as :Purchase Requisition, Purchase OrderGR/GI, Transfer PostingsSubcontracting, Consignment, STOInvoice VerificationAccount Determination, Pricing, Tax3. AMS Support & Issue Resolution :- Handle L2/L3 tickets, perform impact analysis, root-cause diagnosis, and permanent fixes.- Coordinate with cross-functional teams for integrated issues (FI, SD, PP, WM, QM).- Manage and support Interfaces, IDocs, Batch Jobs, and other integration points.4. Change Requests & Enhancements :- Interact with business users to gather requirements.- Prepare functional specifications for enhancements/WRICEF objects.- Drive testing cycles: Unit Testing, Integration Testing, Regression, UAT.- Ensure smooth transport movement and post-implementation support.5. Documentation & Governance :- Develop process documents, SOPs, KT documents, configuration guides.- Ensure adherence to ITIL processes - Incident, Problem & Change management.- Track and report support metrics, ticket trends, and improvement opportunities.6. Continuous Improvement & Customer Focus :- Identify recurrent issues and drive preventive actions.- Recommend process optimization, automation, and system improvements.- Maintain strong business relationships and support global operations.Required Skills & Qualifications :Technical Expertise :- Minimum 810 years of SAP MM experience with at least 2+ years in S/4HANA.- Strong exposure to AMS Support in a global environment.- Solid understanding of integration with FI, SD, PP, WM, and QM.- Experience with IDoc processing, batch jobs, and system monitoring.Leadership & Soft Skills :- Excellent communication, stakeholder management, and team leadership skills.- Ability to manage pressure, prioritize issues, and handle escalations.- Strong analytical and problem-solving capabilities.Additional Requirements :- Must follow the customers work calendar, including working on Saturdays as applicable.- Flexibility to work in extended support hours based on business needs. (ref:hirist.tech)

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