Associate Product Consultant- Event Phones

2 weeks ago

Gurugram, India Cvent Full time
Overview:

Cvent is a leading meetings, events, and hospitality technology provider with more than 4,800 employees and ~22,000 customers worldwide, including 53% of the Fortune 500. Founded in 1999, Cvent delivers a comprehensive event marketing and management platform for marketers and event professionals and offers software solutions to hotels, special event venues, and destinations to help them grow their group/MICE and corporate travel business. Our technology brings millions of people together at events around the world. In short, we’re transforming the meetings and events industry through innovative technology that powers the human connection.


The DNA of Cvent is our people, and our culture has an emphasis on fostering intrapreneurship- a system that encourages Cventers to think and act like individual entrepreneurs and empowers them to take action, embrace risk, and make decisions as if they had founded the company themselves. At Cvent, we value the diverse perspectives that each individual brings. Whether working with a team of colleagues or with clients, we ensure that we foster a culture that celebrates differences and builds on shared connections.

About the role:

We are hiring in our Client Services department for Event Management software product. You shall either be a part of a team that supports clients over the phone and email on the Cvent Event Management software or will be responsible for implementing their event requirements in the tool and sharing best practices with them.

Our team of over 350 Product Consultants, Analysts and Relationship Managers is a close-knit group of dynamic and high-energy professionals. We hire bright people who are willing to learn and are extremely motivated to succeed. We have people from various educational backgrounds including computer information systems, psychology, and communications. 


In This Role, You Will:

Support clients over the phone and email by answering their product questions and Support clients over the phone and email by answering their product questions and offering technical assistance Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing engine Gather client requirements for future releases of the product Create and maintain all product documentation Implement and manage the online portion of client events as and when needed Gather client requirements and implement them in Cvent’s event management software Communicate with the client and review the initial implementation with them and make required changes Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals Document all communication with the client in Cvent’s CRM software 
Here's What You Need:

Excellent communication skills (verbal and written) Graduate with 1-6 years of work experience Strong analytical and logical skills Experience in US Customer service (voice)is a must Strong business acumen, ethics, and high integrity High comfort level in using online software products Must be articulate, organized, detail-oriented, and have the ability to multitask Quick learner, with a positive attitude and ability to work well within a team
Support clients over the phone and email by answering their product questions and Support clients over the phone and email by answering their product questions and offering technical assistance Offer best practice tips to clients to boost their meeting attendance via Cvent’s marketing engine Gather client requirements for future releases of the product Create and maintain all product documentation Implement and manage the online portion of client events as and when needed Gather client requirements and implement them in Cvent’s event management software Communicate with the client and review the initial implementation with them and make required changes Provide suggestions to the client to improve the overall result of the implementation and help client meet their goals Document all communication with the client in Cvent’s CRM software 
Excellent communication skills (verbal and written) Graduate with 1-6 years of work experience Strong analytical and logical skills Experience in US Customer service (voice)is a must Strong business acumen, ethics, and high integrity High comfort level in using online software products Must be articulate, organized, detail-oriented, and have the ability to multitask Quick learner, with a positive attitude and ability to work well within a team

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