Manager - Technical & Quality

Found in: Talent IN 2A C2 - 3 weeks ago


Noida, India Haier Appliances India Pvt Ltd Full time

Job Responsibilities

  • FCR (Field Call Rate) monitoring, data analysis & Improvements.
  • Part, Design & process improvement at all factories for FCR reduction.
  • PQR (Product Quality Report) issues analysis & improvement action.
  • Support to Service for fast closure of field issues.
  • Dealer visit for product quality feedback & Improvement action at factories.
  • ASC visit for Q-issues feedback & action plan.
  • Driving quality movement for the success of business, cost savings, vendor development.
  • To conduct failure mode criticality effect analysis for chronic and sporadic problems.
  • Manage and undertake preventive and corrective actions through systematic approach using quality tools.
  • To analyze data generated from Check Sheets, Prioritization Data, control Charts and undertake Root Cause Analysis
  • Analyze quality control test results and provide feedback and interpretation to production management or staff.
  • Confer with marketing and sales departments to define client requirements and expectations.
  • Communicate quality and defect control information to all relevant organizational departments, outside vendors, franchisees, staffs, BSM, BSI, Store In-charge and respective Zonal Heads.
  • Direct the tracking of defects, test results, or other regularly reported quality and defect control data.
  • Conduct training programs as per the requirement with branches.
  • Visit for any repeat failure comes and feedback given to factory.
  • Market live Technical issue solutions mainly REF Product support trainer, Engineers, ASI, BSM and ZSM.
  • Analyzing daily REF -RMA FQR -Feedback to field to resolve to avoid RMA loss.
  • Communication to Factory for analysis for field Solution and Prevention visa verse tracking.
  • Extend support to Field & Spares team Technical Support for right Solutions. Via verse tracking.
  • Get is check NPA Documents Validate – Service documents - BOM, SVC manual, user manual.
  • Monthly Meeting with factory on top Market issues and Defective Part analysis and actions.
  • Extend Technical support to trainer and call center agent.
  • Impart and participate in engineers training and skill improvement.
  • Repeat analysis & meeting with concern branch & Engr. & any repeat failure comes and feedback given to factory.
  • FTF analysis & meeting with bottom branch to improve the skill level of the engineers.
  • IoT Binding -Monitoring of new installation units & educate to branch for speedily IOT binding.

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