Quality Analyst

2 weeks ago


New Delhi, India TP Full time

We’re Hiring –Quality Analyst||Technical Process|| Gurgaon Process: Technical SupportWhat You’ll Do:Monitor and evaluate calls to ensure service excellence & process adherenceIdentify training opportunities and provide actionable feedbackConduct performance audits and RCA for quality deviationsPrepare detailed weekly & monthly quality reportsCollaborate with operations & training teams to improve customer journeyWhat We’re Looking For:Minimum 1–3 years of QA experience in a technical process (Voice/Non-Voice)Strong analytical & problem-solving skillsExcellent communication & soft skillsKnowledge of QA tools, quality frameworks & calibration processesReady to work in rotational shifts & week offs


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