LetsBeco - Customer Success Manager
4 days ago
Who we are :
- At Beco, we're dedicated to making sustainability accessible and convenient for all.
- As a fast-growing FMCG start-up, we have ambitious plans to scale rapidly over the next five years.
- To help us achieve this, we're looking for a sales associate who can join us in building and growing our enterprise business, Pan India.
Are you someone who:
- Has a "get it done" mindset
- Brings passion and a positive attitude
- Can thrive in fast-paced environments.
- Committed for the long term
- Focused on speed and execution
What will you do at Beco :
- Develop and implement a customer success strategy to enhance satisfaction, loyalty, and retention while driving upsell opportunities.
- Design and manage effective onboarding and training processes to ensure seamless product adoption and customer engagement.
- Build strong customer relationships, address escalations, and proactively resolve potential issues using customer health metrics.
- Lead and mentor the customer success team, fostering a culture of advocacy, collaboration, and continuous improvement.
- Analyze customer success data to identify trends, improve processes, and provide actionable insights for product and service enhancements.
- Oversee customer support and issue resolution to ensure timely responses and maintain a positive customer experience.
- Establish reporting frameworks to communicate customer success metrics and health to internal stakeholders.
Key Requirements:
- Master's degree in business, marketing, or a related field (MBA preferred).
- 5+ years of experience in customer success, account management, or related fields, with at least 3 years in managing a team.
- Proven track record of improving customer satisfaction, retention, and lifetime value.
- Strong experience in building and scaling customer success teams.
- Excellent interpersonal and communication skills, with the ability to build relationships at all levels.
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