Sr Supv Service Desk
4 weeks ago
Requisition Number:
Sr. Supv Service Desk
Location: This is a hybrid opportunity in the Gurugram area.
Insight at a Glance
14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces list #14 on Forbes World's Best Employers in IT – 2023 #23 on Forbes Best Employers for Women in IT- 2023 $1.4M+ total charitable contributions in 2023 by Insight globallyNow is the time to bring your expertise to Insight. We are not just a tech company; we are a people-first company. We believe that by unlocking the power of people and technology, we can accelerate transformation and achieve extraordinary results. As a Fortune 500 Solutions Integrator with deep expertise in cloud, data, AI, cybersecurity, and intelligent edge, we guide organisations through complex digital decisions.
About the role
As a Sr. Supv Service Desk , you will oversee a team of service desk representatives and team leads who provide technical support to our clients. We will count on you to demonstrate the ability to achieve results, provide leadership, communicate effectively, and maintain client satisfaction and retention metrics. Along the way, you will get to:
Manage a team of service desk representatives and team leaders and ensure that client satisfaction standards are met. Ensure that the Service Desk team maintains and follows company policies and procedures. Foster a work environment that aligns to the Company values and promotes teamwork and customer service standards. Maintain key performance indicators (KPIs) for the team and regularly review performance and provide feedback to team members Be AmbITious: This opportunity is not just about what you do today but also about where you can go tomorrow. When you bring your hunger, heart, and harmony to Insight, your potential will be met with continuous opportunities to upskill, earn promotions, and elevate your career.What we’re looking for
Bachelor's degree in a relevant field or equivalent experience At least 2 years of experience in managing a service desk or customer service team. Effective communication skills Ability to prioritize deadlines and manage multiple projects simultaneouslyWhat you can expect
We’re legendary for taking care of you, your family and to help you engage with your local community. We want you to enjoy a full, meaningful life and own your career at Insight. Some of our benefits include:
Freedom to work from another location—even an international destination—for up to 30 consecutive calendar days per year. Medical Insurance Health Benefits Professional Development: Learning Platform and Certificate Reimbursement Shift AllowanceBut what really sets us apart are our core values of Hunger, Heart, and Harmony, which guide everything we do, from building relationships with teammates, partners, and clients to making a positive impact in our communities.
Join us today, your ambITious journey starts here.
When you apply, please tell us the pronouns you use and any reasonable adjustments you may need during the interview process.
At Insight, we celebrate diversity of skills and experience so even if you don’t feel like your skills are a perfect match - we still want to hear from you
Today's talent leads tomorrow's success. Learn more about Insight:
Insight does not accept unsolicited resumes from recruiters or employment agencies. Unsolicited resumes will be treated as direct applications from the candidate, and recruiters or agencies who submit candidates for this position without a prior, written vendor agreement will not be eligible for any form of compensation, even if the candidate is hired.
-
Service Desk Representative Sr
4 weeks ago
Gurugram, India Insight Enterprises Full timeRequisition Number: Sr. Service Desk Representative Location: This is a hybrid opportunity in Gurugram. Insight at a Glance 14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best Workplaces list #14...
-
Service Desk Representative Sr
4 weeks ago
Gurugram, India Insight Enterprises, Inc. Full timeRequisition Number: Sr. Service Desk Representative Location: This is a hybrid opportunity in Gurugram. Insight at a Glance 14,000+ engaged teammates globally with operations in 25 countries across the globe. Received 35+ industry and partner awards in the past year $9.2 billion in revenue #20 on Fortune’s World's Best...
-
Service Desk Supervisor
3 weeks ago
Gurugram, Gurugram, India AHEAD Full timeJob Description The Service Desk Supervisor is a member of the Managed Services Operations team whose primary function is to provide daily operational support, workflow management and supervision for the 24x7 Service Desk team. The Team Supervisor is responsible for continual improvement, critical incident process management, delivery of quality program and...
-
Service Desk Supervisor
1 week ago
Gurugram, Haryana, India AHEAD Full timeAHEAD builds platforms for digital business. By weaving together advances in cloud infrastructure, automation and analytics, and software delivery, we help enterprises deliver on the promise of digital transformation. At AHEAD, we prioritize creating a culture of belonging, where all perspectives and voices are represented, valued, respected, and heard. We...
-
Service Desk Analyst
4 weeks ago
Gurugram, India AXA Group Full timeService Desk Analyst Gurgaon, Haryana, India Responsible for delivering high-quality service that improves the overall colleague experience.Provide support for IT-related incidents and requests, ensuring agreed Service Levels are met, colleague expectations are managed and key targets are achieved.Contribute to the continual improvement of service...
-
Hiring || Service Desk Management
2 days ago
Gurugram, India 2coms Full timeJob Role: Service Desk Management (French Language)Location: GurgaonExperience: The ideal candidate should possess at least 2 years of relevant experience in Service Desk Management, French LanguageSummary:We are seeking an Application Tech Support Practitioner to serve as the primary liaison between our clients and the system or application. The role...
-
Service Desk Engineer
7 days ago
Chennai, Gurugram, Noida, India Mastek Full time ₹ 2,50,000 - ₹ 7,50,000 per yearGreetings from MastekWe are seeking a Service Desk - L1 Support Engineer on Contract. This is going to be a Direct Contract with Mastek.Sharing below Job Description, please apply if you are interested.Job Title: Service Desk L1 Support Engineer (Contract - 8 Months)Contract Duration: 8 monthsStart Date: We are looking for immediate joiner.Shift...
-
Service Desk Management
1 week ago
Bengaluru, Gurugram, Pune, India Ojas Systems Full time ₹ 9,00,000 - ₹ 12,00,000 per yearMust To Have Skills: Proficiency in Service Desk Management.- Strong understanding of incident management processes and best practices.- Experience with ticketing systems and customer relationship management tools.
-
Service Desk Engineer
1 week ago
Gurugram, Hyderabad, India GSPANN Full time ₹ 2,00,000 - ₹ 6,00,000 per yearJob DescriptionExp : 4 to 5 yearsMandatory / Must Have:Strong Written and Verbal communication Skills.Well Versed with ITIL knowledge, Incident & Service Desk Management best practices.Hands-on knowledge in working with AD, O365, IAM tools, Software installations & patchings.Creation of knowledge base / SOP documents.Hands-on experience with any ITIL...
-
Service Desk Engineer
2 days ago
Gurgaon Sector , Gurugram, Haryana, India CARE INFOTECH Full time ₹ 1,49,000 - ₹ 3,67,477 per yearJob Description:We are hiring a Global Service Desk Engineer with 1–2 years of experience in IT support. The role involves handling L1/L2 tickets, remote troubleshooting, and escalation management.Responsibilities:Provide first-line support for IT incidents and requests.Troubleshoot hardware, software, and network issues remotely.Log, track, and resolve...
