Service Operations Manager
3 weeks ago
Role: Service Operations Manager
Role:
- Planning and executing timely dispatches of shipments based on Estimated Delivery Dates
- Customer Communication - Taking Orders, Sharing Dispatch Information and Feedbacks
- Aggregation of Customer Orders and Consolidations of Orders for Production and Dispatch
- Co ordination with Warehouse and transport providers for correct order packaging, dispatch and deliveries to end customer
- Build and maintain relationships with logistics agencies
- Manage daily operations and serve as the main contact for all outlets.
- Drive KPIs and sales targets, and support outlet growth.
- Oversee staff training and ensure operational efficiency for new openings.
- Manage inventory and manpower needs.
- Ensure cost-effective, profitable operations while maintaining quality standards.
- Deliver overall P&L objectives for the accounts in the city/branch
- Actively work to ensure that the branchs financial operations are exceeding targets and control requirements including the Compass Code of Ethics
- Deliver on the LFL targets for the units
- Drive pricing strategies at the units
- Meeting objectives for new product launches (participation, revenue & profit)
- Operational Excellence
- Understand contract provisions and create clarity of scope of work for operators/site managers
- Driving HSEQ as Care culture at the sites
- Delivering budgeted food costs for the sites
- Ensure efficient menu planning across the sites to ensure cost control and wastage minimization
- Review existing operations regularly to reduce costs and improve operational standards
- Implement audit schedule, conduct period audits and work with regional teams on improvement initiatives
- Ensure availability of inventory, consumables and equipment through effective Stock & Vendor management
- Clearly defines customer specific goals and strategy together with Action Plan for Successful Implementation
- Take accountability for all client issues and escalations
- Ensure compliance on agreed service levels at units
- Lead in contract negotiations with customers to maximize investment.
- Monitor and track delivery performance metrics, identify areas for improvement, and implement solutions to enhance efficiency and customer satisfaction.
- Collaborate with cross-functional teams, including customer service, warehouse, and procurement, to streamline processes and resolve delivery-related issues.
- Conduct regular performance evaluations and implement initiatives to enhance team productivity and morale. Stay updated on industry trends and best practices in last mile delivery management, implementing innovative solutions to drive continuous improvement.
-
Manager, Managed Services Operations
2 weeks ago
Hyderabad, India NTT Full timeJOB DESCRIPTIONMake an impact with NTT DATAJoin a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive.Your day at NTT...
-
Manager, Managed Services Operations
2 weeks ago
Hyderabad, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Manager, Managed Services Operations
2 weeks ago
hyderabad, India NTT Full timeJOB DESCRIPTION Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion – it’s a place where you can grow, belong and thrive. Your day at...
-
Senior Manager, IT Service Operations
2 weeks ago
hyderabad, India Parexel Full timeWhen our values align, there's no limit to what we can achieve. We are seeking a highly motivated candidate for the position of IT Service Operations with proven knowledge and efficient & effective delivery of IT services, overseeing the NOC (Network Operations Center) and Service Desk Operations, globally. Key Accountabilities Manages the...
-
Senior Manager, IT Service Operations
5 days ago
hyderabad, India Parexel Full timeWhen our values align, there's no limit to what we can achieve. We are seeking a highly motivated candidate for the position of IT Service Operations with proven knowledge and efficient & effective delivery of IT services, overseeing the NOC (Network Operations Center) and Service Desk Operations, globally. Key Accountabilities Manages the...
-
Senior Manager, IT Service Operations
3 months ago
Hyderabad, India Parexel Full timeWhen our values align, there's no limit to what we can achieve. We are seeking a highly motivated candidate for the position of IT Service Operations with proven knowledge and efficient & effective delivery of IT services, overseeing the NOC (Network Operations Center) and Service Desk Operations, globally. Key Accountabilities Manages the...
-
IT Service Operations Analyst
4 months ago
Hyderabad, India Align Technology Full timeAbout this opportunity As an IT Service Operations Analyst, you will become a member of our Service and Strategy Operations Team, helping plan and deliver outcomes that will provide the backbone of the Digital Workplace Experience. You will work closely with our IT Operations Teams as well as various Engineering teams to drive support model and workplace...
-
Associate Manager, IT Service Operations
1 month ago
Hyderabad, India Parexel Full timeWhen our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do.Each of us, no matter what we...
-
Associate Manager, IT Service Operations
2 weeks ago
hyderabad, India Parexel Full timeWhen our values align, there's no limit to what we can achieve. When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special -...
-
Associate Manager, IT Service Operations
5 days ago
hyderabad, India Parexel Full timeWhen our values align, there's no limit to what we can achieve. When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special...
-
Associate Manager, IT Service Operations
4 weeks ago
Hyderabad, India Parexel Full timeWhen our values align, there's no limit to what we can achieve. When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something...
-
Manager, IT Operations
3 months ago
Hyderabad, India Zelis Full timePosition Title:IT Operations Manager (Service Desk and End User Computing)Location: Hyderabad, IndiaEmployment Type: Full-TimeCompany: ZelisOverviewThe IT Operations Manager is responsible for overseeing the IT Service Desk and End User Computing (EUC) functions. This role ensures the efficient operation of IT support services, focusing on delivering...
-
Manager, IT Operations
4 months ago
Hyderabad, India Zelis Full timePosition Title: IT Operations Manager (Service Desk and End User Computing) Location: Hyderabad, India Employment Type: Full-Time Company: Zelis Overview The IT Operations Manager is responsible for overseeing the IT Service Desk and End User Computing (EUC) functions. This role ensures the efficient operation of IT support services, focusing on...
-
Manager, IT Operations
3 months ago
hyderabad, India Zelis Full timePosition Title: IT Operations Manager (Service Desk and End User Computing) Location: Hyderabad, India Employment Type: Full-Time Company: Zelis Overview The IT Operations Manager is responsible for overseeing the IT Service Desk and End User Computing (EUC) functions. This role ensures the efficient operation of IT support services,...
-
Manager, IT Operations
5 days ago
hyderabad, India Zelis Full timePosition Title: IT Operations Manager (Service Desk and End User Computing) Location: Hyderabad, India Employment Type: Full-Time Company: Zelis Overview The IT Operations Manager is responsible for overseeing the IT Service Desk and End User Computing (EUC) functions. This role ensures the efficient operation of IT support services, focusing on...
-
Service Manager
4 weeks ago
Hyderabad, India SID Global Solutions Full timeJob Description:Job Purpose and primary objectives:Manage overall IT operations and support.RequirementsKey Responsibilities: Accountable for all incidents in the production environment (including major incidents) and alerts monitoring, ensuring end-to-end ownership and accountability throughout the life of the incident in coordination with the team.Driving...
-
Service Manager
4 weeks ago
Hyderabad, India SID Global Solutions Full timeJob Description:Job Purpose and primary objectives:Manage overall IT operations and support.RequirementsKey Responsibilities: Accountable for all incidents in the production environment (including major incidents) and alerts monitoring, ensuring end-to-end ownership and accountability throughout the life of the incident in coordination with the team.Driving...
-
Operations Manager
2 weeks ago
Hyderabad, India VLOGS Food Company Full timeObjectives of this roleMaintain constant communication with managers, staff, and vendors to ensure proper operations of the stores assigned to him.Develop, implement, and maintain quality assurance protocolsIncrease the efficiency of existing processes and procedures to enhance the company’s internal capacityEnsure that operational activities remain on...
-
Operations Manager
2 weeks ago
Hyderabad, India Minfy Full timeThe Shift Manager oversees the daily operations and cloud infrastructure management during assigned shifts. This role ensures cloud services' reliability, availability, and performance, leading a team of cloud operations engineers to monitor systems, manage incidents, and resolve issues promptly. The Shift Manager is critical in maintaining service...
-
Operations Manager
2 weeks ago
Hyderabad, India Minfy Full timeThe Shift Manager oversees the daily operations and cloud infrastructure management during assigned shifts. This role ensures cloud services' reliability, availability, and performance, leading a team of cloud operations engineers to monitor systems, manage incidents, and resolve issues promptly. The Shift Manager is critical in maintaining service levels,...
