Consulting Group

5 hours ago

Gurgaon, Haryana, India Huron Full time

Tagetik Support Consultant

Hybrid , Bengaluru, Pune, Delhi / 5+ years of experience in finance technology or consulting, with at least 58 end-to-end EPM implementations as a solution architect or lead.

- Hands-on experience with CCH Tagetik or other leading EPM tools such as Oracle EPM, OneStream, or Anaplan.

- Deep functional expertise in financial close, consolidation, planning, budgeting, forecasting, and financial reporting.

- Deliver post-implementation support for CCH Tagetik, including incident resolution, and change requests.

- Manage the ticket lifecycle: assign, monitor, resolve, and escalate support issues while maintaining SLAs.

- Serve as a client point of contact, proactively identifying issues, delivering resolutions, and managing expectations.

- Lead and collaborate with global delivery teams across North America, Europe, India, and Singapore.

- Train and mentor junior team members; contribute to knowledge management and process improvement.

- Participate in release management, patch deployment, configuration changes, and user training.

- Translate business and technical requirements into scalable support models and system fixes.

- Document and track issues and solutions to improve future response times and reduce repeat incidents.

- Conduct root cause analysis and drive system stability through proactive monitoring and in ongoing enhancement projects and drive continuous improvement for supported Proven experience working within a global delivery model, coordinating with remote teams across time zones.

- Excellent client-facing and problem-solving abilities, with strong communication and stakeholder management skills.

- Strong ability to document solutions, lead meetings, and translate technical details into business-friendly language.

- Adaptable and eager to learn new technologies, tools, and delivery methodologies.

- Degree in a relevant field or equivalent practical experience.

- Willingness to travel up to 80% as needed.

(ref:iimjobs.com)

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