Principal Associate, Office Operations

Overview

At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.

Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart – a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 100 million customer accounts.

Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple – bring ingenuity, simplicity and humanity to an industry ripe for change. 

At DataLabs, Capital One India, we solve fundamental business problems at scale using advanced machine learning and cutting edge engineering, backed by exceptional product management and design. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale.

DataLabs is looking for an experienced This is a great opportunity for a detail-oriented, innovative, and experienced candidate to drive strategic themes that are key to the well being of the organization and its growth. The people of DataLabs are committed to Capital One’s corporate culture of “excellence” and “doing the right thing”. Our work environment is fast paced, collaborative, and fosters problem solving and innovation. The ideal candidate for this role should fit well with these organizational attributes. S/he should have exceptional personal integrity and communication skills, and be able to win the trust and respect of associates by communicating openly and consistently meeting commitments. 

DataLabs prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our best-in-class Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates is the backbone of all that we do - it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives.

Specific responsibilities include, but are not limited to:

Facilitate the operating rhythm for the organization by leading a team to deliver regular business reviews, staff meetings, town halls, and communications

Develop routines and materials to increase leadership effectiveness; including identifying ways to improve, simplify or streamline processes

Coordinate across leadership and teams to design the agenda and ensure readiness of materials to be used in larger leadership forums

Support and manage recognition programs

Manage the Learning and Development program working closely with Human Resources teams and people leaders across various departments in the organization

Align organization around team “norms” to promote, monitor and ensure collective team culture

Partner with Communications to design and deliver on effective internal and external communication strategy

Empower Administrative Assistants to feel engaged, included, and developed. Ensure that they have the relevant resources or know where to find them to be successful

Create a system to develop Administrative Assistant talent via involvement with related projects 

Deliver ad-hoc requests to support the needs of business priorities

Create action plans and path forward for business-wide projects, including tracking and reporting out on status

Provide tactical thought partnership to drive project delivery based on defined priorities scope of deliverables, timelines and budget; ensure alignment; identify dependencies, risks and issues and mitigate and / or escalate as needed

Capital One DataLabs is growing rapidly. Many exciting opportunities are additionally available for the right candidate depending on experience and performance during the interview process and on the job. These opportunities include program management for senior leadership, strategic staff initiatives, support for our corporate social responsibility and other volunteer programs, recruiting and branding activities, and much more. 

 What are we looking for?

- Strong communication skills: Impeccable written and verbal communications, coupled with influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Discretion in handling highly sensitive issues. 

- Teamwork: Excellent interpersonal skills and the ability to interact with individuals at all levels of the organization. 

- Clear results orientation: Resourcefulness with strong problem-solving skills. Display an intense focus on achieving both short and long term goals. Proactivity in taking initiative and driving processes independently. Growth mindset, proven experience with test & learn methods

- Strong project management and organizational skills. Intellectually curious - asks questions & challenge conventional thinking. Courage and creativity to create bold solutions.

- Successful track record of thriving in a fast paced, entrepreneurial, and dynamic environment. Exhibited track record of quickly putting structure in place to manage work and achieve results

- Others: Excellent time management skills and understanding of the urgency of matters related to the task. Strong judgment and emotional intelligence are essential for this position

Preferred Qualifications & Experience

Degree/Post Graduate. 

Level of experience: 10+ years, but not a constraint for the right candidate

At least 2 years of experience in Process Management, Project Management or equivalent Preferred Qualification

Team leadership (direct or indirect teams)

Proficiency in Google suite

At this time, Capital One will not sponsor a new applicant for employment authorization for this position.