Principal Associate, Office Operations

**Category**
- Process and Project Management

**Experience**
- Principal Associate

**Primary Address**
- Bangalore, Karnataka

Overview

Voyager (94001), India, Bangalore, Karnataka

Principal Associate, Office Operations

At Capital One, we think big and do bigger things. We were the first company to develop and offer mass customization of credit card, auto loans and other financial services products, and we have been innovating relentlessly ever since.

Today, we are a progressive financial services powerhouse spanning Credit Cards, Auto Loans, Savings, and Commercial Banking and at the same time a high-tech company, a scientific laboratory, and a well-recognized brand all in one. We are a passionate and entrepreneurial team with heart - a team that embraces bold ideas, fosters collaboration, and delivers world-class products and services impacting over 100 million customer accounts.

Still founder-led by Chairman and CEO Richard Fairbank, we dare to dream, disrupt and deliver a better way for our customers, the financial industry and for each other. Our goal is simple - bring ingenuity, simplicity and humanity to an industry ripe for change.

At DataLabs, Capital One India, we solve fundamental business problems at scale using advanced machine learning and cutting edge engineering, backed by exceptional product management and design. We specialize in deriving valuable insights about various aspects of the business - including product and process design, consumer behavior, regulatory and credit risk, and much more - from large volumes of data to build cutting edge patentable products at an industrial scale.

DataLabs prides itself on its exceptionally vibrant culture. Our Associate Development program enables us to shape amazing career and professional development opportunities for our associates. Our best-in-class Corporate Social Responsibility program has nurtured longstanding partnerships with committed organizations that make a meaningful difference to the communities around us. The enthusiastic volunteerism of our associates is the backbone of all that we do - it enables us to push the envelope of possibilities and have incredible fun along the way. We bend backwards to take care of one another through thick and thin. Our work and the people we are surrounded by are an enduring source of strength and fulfillment in our lives.

**Specific responsibilities include, but are not limited to**:

- Facilitate the operating rhythm for the organization by leading a team to deliver regular business reviews, staff meetings, town halls, and communications
- Develop routines and materials to increase leadership effectiveness; including identifying ways to improve, simplify or streamline processes
- Coordinate across leadership and teams to design the agenda and ensure readiness of materials to be used in larger leadership forums
- Support and manage recognition programs
- Manage the Learning and Development program working closely with Human Resources teams and people leaders across various departments in the organization
- Align organization around team “norms” to promote, monitor and ensure collective team culture
- Partner with Communications to design and deliver on effective internal and external communication strategy
- Empower Administrative Assistants to feel engaged, included, and developed. Ensure that they have the relevant resources or know where to find them to be successful
- Create a system to develop Administrative Assistant talent via involvement with related projects
- Deliver ad-hoc requests to support the needs of business priorities
- Create action plans and path forward for business-wide projects, including tracking and reporting out on status
- Provide tactical thought partnership to drive project delivery based on defined priorities scope of deliverables, timelines and budget; ensure alignment; identify dependencies, risks and issues and mitigate and / or escalate as needed

**What are we looking for?**
- Strong communication skills: Impeccable written and verbal communications, coupled with influencing skills and the ability to drive agreement through intellect, interpersonal and negotiation skills. Discretion in handling highly sensitive issues.
- Teamwork: Excellent interpersonal skills and the ability to interact with individuals at all levels of the organization.
- Clear results orientation: Resourcefulness with strong problem-solving skills. Display an intense focus on achieving both short and long term goals. Proactivity in taking initiative and driving processes independently. Growth mindset, proven experience with test & learn methods
- Strong project management and organizational skills. Intellectually curious - asks questions & challenge conventional thinking. Courage and creativity to create bold solutions.
- Successful track record of thriving in a fast paced, entrepreneurial, and dynamic environment. Exhibited track record of quickly putting structure in place to manage wo