ServiceNow Lead

2 weeks ago

New Delhi, India Mumba Technologies, Inc. Full time

- Must have 10 years of experience in modules ServiceNow experience with Human Resource Service Delivery (HRSD), Configuration Management Database (CMD),CSM and IT Service Management (ITSM)
- Must have done multiple end-to-end, full life cycle implementations modules CSM, ITSM, HRSD, CMD
- Support ServiceNow Application Users
- ServiceNow system support including Production and Sandbox environments
- Covers modules: Case, HR Case, Incident, Problem, Change, and Knowledge
- ITSM, CSM, HRSD, Portal, Automation
- Reports and Dashboard
- Experience with Inbound and Outbound integrations with ServiceNow. Move integrations from the custom API call to the integration hub.
- ServiceNow Release upgrade testing
- ServiceNow Application security administration
- User training for users to perform their day-to-day jobs by explaining ServiceNow standard practices
- Must have excellent communication and presentation skills
- Must have a pleasant attitude, be a team player

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