ServiceNow Lead

3 weeks ago

New Delhi, India Talent Corner HR Services Pvt Ltd Full time

About the Role: We are looking for experienced and client-focused ServiceNow Consultants with a strong background in one or more of the following modules: ITSM, HRSD, CSM, and CMDB. This role is ideal for professionals who can confidently engage with clients, understand their needs, and translate business requirements into ServiceNow solutions.As a part of our expert support team, you will be working with global clients and helping them design, implement, or optimize their ServiceNow environments.Key Responsibilities: Engage with clients to understand their business needs and recommend ServiceNow solutions.Design and implement ServiceNow modules – primarily ITSM, HRSD, CSM, and CMDB.Configure and customize ServiceNow applications based on customer requirements.Support end-to-end project lifecycles, including requirements gathering, solution design, testing, deployment, and support.Work closely with cross-functional teams to ensure solution quality and performance.Provide ongoing support and improvements for existing ServiceNow instances.Stay updated on new ServiceNow features and best practices.Key Skills & Experience: 6+ years of hands-on experience in ServiceNow, including module implementation.Strong expertise in one or more: ITSM, HRSD, CSM, CMDB.Ability to lead client conversations and articulate complex ideas clearly and confidently.Experience in stakeholder management, requirements gathering, and documentation.Knowledge of ITIL processes and best practices.Strong problem-solving and analytical skills.Certification in ServiceNow (preferred but not mandatory).Nice to Have: Experience with ServiceNow scripting (JavaScript, Glide API).Understanding of integrations using REST/SOAP APIs.

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