Senior Technical Documentation Specialist

3 weeks ago

Bengaluru, Karnataka, India Hirelo Full time

Responsibilities :

- Work independently to develop comprehensive and precise product documentation, including how-to articles, FAQs, overview articles, troubleshooting guides, user guides, and release notes.

- Collaborate with product managers and product experts to understand new features and product updates, and develop effective documentation for each release.

- Work closely with the Product & Engineering Teams to create developer API documentation for Tekion's partner-facing APIs, webhooks, and SDKs.

- Collaborate with Product Managers and solution engineers to capture various use cases catered to by the APIs and document them using sequence diagrams, activity diagrams, etc.

- Conduct regular reviews and quality assurance checks of existing documentation to ensure accuracy and relevance.

- Efficiently plan and manage multiple documentation projects simultaneously.

- Organize information effectively and structure documents to provide better usability and accessibility.

- You will work with the product marketing team to review all published content to meet the Tekion standards for publishable content.

Requirements :

- Bachelor's degree in Computer Science, Technical Communication, or a relevant field.

- 5+ years of experience in technical writing, preferably in a SaaS company.

- Excellent written and verbal communication skills.

- Strong understanding of APIs, SDKs, Webhooks, Open Authentication, and web-app concepts.

- Attention to detail to ensure accuracy and consistency in all technical content.

- Excellent writing and editing skills to explain complex technical concepts clearly and concisely.

- Ability to navigate ambiguity, support multiple projects, and meet deadlines in a fast-paced environment.

- Ability to quickly learn new technologies and products.

- Ability to conduct in-depth research, gather information from technical sources, and synthesize it into understandable content.

- Possess strong interpersonal and communication skills to convey complex concepts to both technical and non-technical audiences.

- Should have a zeal to learn with a growth mindset.

- Passionate about writing.

(ref:hirist.tech)

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