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Major Incident Manager
3 weeks ago
7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.
o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.
o Perform the following Incident Manager responsibilities throughout a Major incident:
· Be the SPOC (Single Point of Contact) for *all* major
· issues (severity 1) no matter the region.
· Drive process adherence
· Initiate bridge and send the information
· Determine Technical Resources as needed and inform
· all required Business Teams
· Communication to all levels of management (written
· and oral)
· Executive Phone calls Severe Business Impacting Major
· Incidents
· Technical and Vendor resource engagement
· Vendor accountability and engagement
· Internal & Vendor Escalation Management
· Follow-up and ownership on RCA process
o Identify process improvements.
o Continuation of Business Reporting (Metrics -Monthly Governance Reports, Weekly Activity Reports)
o Continual process improvement - continue to optimize process to changing business requirements like the MIM process.
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Major Incident Manager
5 days ago
Chennai, Tamil Nadu, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...
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Major Incident Manager
3 weeks ago
Chennai, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call. o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved. o Perform the following Incident Manager responsibilities throughout a Major...
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Major Incident Manager
3 weeks ago
Chennai, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...
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Major Incident Manager
2 months ago
Chennai, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call.o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved.o Perform the following Incident Manager responsibilities throughout a Major...
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Incident Manager
4 weeks ago
Chennai, India HTC Global Services Full time7+ Years in MIM, Maintain Incident Management Process which requires adding an Incident Focal role 24x5 (Mountain Standard Time - MST) with weekend on-call. o Drive all major incidents to resolution and provides all the proper communication during and after the issue is resolved. o Perform the following Incident Manager responsibilities throughout a Major...
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Incident Manager
6 days ago
Chennai, Tamil Nadu, India ASSA ABLOY Full timeAre you looking for new opportunities or for a new challenge in your career? Maybe this job is for you We are currently looking for a Major Incident Manager. Role description The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. We are looking for a dynamic Major Incident Manager to join our IT...
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Incident Manager
2 months ago
Chennai, India ASSA ABLOY Full timeAre you looking for new opportunities or for a new challenge in your career? Maybe this job is for you! We are currently looking for a Major Incident Manager. Role description The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. We are looking for a dynamic Major Incident Manager to join our IT...
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Incident Manager
2 months ago
chennai, India ASSA ABLOY Full timeAre you looking for new opportunities or for a new challenge in your career? Maybe this job is for you! We are currently looking for a Major Incident Manager. Role description The Major Incident Manager is responsible for the end-to-end management of all IT major incidents. We are looking for a dynamic Major Incident Manager to join our IT...
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Incident Manager
5 days ago
Chennai, Tamil Nadu, India Photon Full timeIncident Manager - Job DescriptionPerform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles.Monitoring alerts or incidents and acknowledgement per defined SLA.Perform health check activities and monitor performances of infrastructure components & applications.Engage third parties (as required) to...
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Incident Manager | Offshore
2 weeks ago
Chennai, India Photon Full timeIncident Manager - Job DescriptionPerform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles.Monitoring alerts or incidents and acknowledgement per defined SLA.Perform health check activities and monitor performances of infrastructure components & applications.Engage third parties (as required) to...
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Incident Manager | Offshore
4 hours ago
chennai, India Photon Full timeIncident Manager - Job Description Perform L1.5 troubleshooting & resolution for Infrastructure and application related issues as per knowledge articles. Monitoring alerts or incidents and acknowledgement per defined SLA. Perform health check activities and monitor performances of infrastructure components & applications. Engage third...
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Incident Manager
3 weeks ago
Chennai, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
2 months ago
Chennai, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
6 days ago
Chennai, Tamil Nadu, India ALP Consulting Full timeJob Title: Incident ManagerCompany: Leading IT Services ProviderResponsibilities and Challenges :Record and classify Incidents, taking immediate action to restore IT Services promptly.Escalate issues to service teams, senior management, and leaders for necessary attention.Utilize technology for effective communication and stakeholder management.Associate...
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Incident Manager
3 weeks ago
Bangalore/Chennai, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
3 weeks ago
Bangalore/Chennai, Tamil Nadu, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
2 months ago
Bangalore/Chennai, Tamil Nadu, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Incident Manager
2 months ago
Bangalore,Chennai, India ALP Consulting Full timeResponsibilities and Challenges : - Record and classify received Incidents and undertake an immediate effort in order to restore a failed IT Service as quickly as possible;. - Conducts escalation to service teams, senior management and leaders to ensure appropriate awareness, engagement and focus;. - Leveraging technology to issue all communications and...
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Support Analyst
4 weeks ago
Chennai/Bangalore, India Conviction HR Full timeUrgent Requirement for Multinational Company in Chennai / Bangalore . Role : Support Analyst (Incident Management - Command Centre)Required Technical Skill Set : ITIL Processes, Major Incident Management processLocation of Requirement : Bangalore / ChennaiShift : 24/7 shift flexibility including weekend working and night shiftDescription : - At least 6-8...
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Lead incident Manager
2 weeks ago
Chennai, India CBTS Full timeJob DescriptionJob PurposeLocation: IndiaThe position is for an experienced Incident / Problem / Change Manager within the Enterprise Technology Operations organization (Core Engineering Business Unit). The individual will be responsible for managing technology incidents/changes, managing / coordinating recurring incident/problem/change management activities...