Director - Professional Services

- The Director of Professional Services (Product Vertical) will be responsible for managing a group of project managers and implementation experts for OpenGov.- This role will ensure that the projects within their profile are deployed on-time, on-budget, and with high customer satisfaction by working with project managers to accurately forecast and deliver projects and by working with implementation analysts/consultants to deliver quality configuration, training, testing, and user acceptance.- In addition, this role will be responsible for serving as an executive sponsor on projects within their portfolio. Responsibilities:- Lead a team that achieves results and delivers intended, measurable outcomes for the business and our customers.- Lead project managers with operational excellence that drives predictability. - Manage P&L for portfolio profitability.- Enable project managers with the necessary tools and skills to set scope, timeline, and deliverables to ensure a successful deployment for multiple customers.- Enable implementation analysts/consultants with the necessary tools and skills to effectively identify needs, configure and test solutions, and train customers.- Ensure proper resource planning.- Build strong cross-functional and customer relationships.- Inspire and persuade team to buy into overall company vision and deliver high quality of customer satisfaction.- Produce key customer references through high quality of delivery.- Establish command and control of project delivery both internally and externally when projects are escalated.- Partner with cross-functional teams to gather required resources in order to set appropriate expectations with internal and external stakeholders.- Participate in the sales process as needed to ensure proper scoping and resourcing.- Support Statement of Work and Change Order creation and approvals as needed.- Identify early signs of project and customer risk and devise appropriate risk response strategies to help the teams move the projects forward. -Serve in an executive sponsor role and travel to customer sites to solidify customer relationships and ensure projects remain on track.- Assist in enhancing OpenGov's methodology of project delivery.- Drive project forecasting and efficiency gains during implementation to ensure customers realize time to value as quickly as possible.- Act like an owner-navigate business challenges and opportunities to deliver productive outcomes and achievement of goals; demonstrate commitment to the organizational mission, vision, and culture. Requirements And Preferred Experience.- Minimum of 5 years or equivalent experience leading professional services delivery teams in a SaaS environment and managing P&L.- Experience with portfolio forecasting, resource allocation, capacity planning.- Strong aptitude to learn domain and products.- Extra strong analytical thinking, strong system perspective and diligent process analysis skills.- Strong initiative, innovative thinking skills, and ability to analyze details and translate into "big picture" view.- Ability to adapt to a rapidly changing product and respond strategically to customer needs.- Experience building highperforming teams: focusing on cultivating top-notch talent and taking swift action to performance manage underperformers, while encouraging trust, collaboration, and a productive work environment.- Technical aptitude and proficiency with project management tools (Rocketlane preferred), CRM tools (Salesforce), and professional services operations.- Experience with risk mitigation, management, and handling escalations.- Executive presence in internal and external presentations/communications with C-level management.- Experience with government processes, protocols, and use cases applicable to our software is a strong plus. (ref:iimjobs.com)