Senior Analyst, Operations Analytics

Job ID: E

Job Description:

Role Title:Senior Analyst, Operations Analytics (L08)

Company Overview:

COMPANY OVERVIEW: Synchrony (NYSE: SYF) is a premier consumer financial services company delivering one of the industry’s most complete digitally enabled product suites. Our experience, expertise and scale encompass a broad spectrum of industries including digital, health and wellness, retail, telecommunications, home, auto, outdoors, pet and more.

We have recently been ranked #5 among India’s Best Companies to Work for 2023, #21 under LinkedIn Top Companies in India list, and received Top 25 BFSI recognition from Great Place To Work India. We have been ranked Top 5 among India’s Best Workplaces in Diversity, Equity, and Inclusion, and Top 10 among India’s Best Workplaces for Women in 2022.

We offer 100% Work from Home flexibility for all our Functional employees and provide some of the best-in-class Employee Benefits and Programs catering to work-life balance and overall well-being. In addition to this, we also have Regional Engagement Hubs across India and a co-working space in Bangalore.

Organizational Overview:

Operations Reporting & Insights team provides Synchrony Operations Teams critical/important, timely, and accurate standardized reporting through direct stakeholder engagement. The Vision of the team is to build a better internal customer experience, one opportunity at a time

What we do:

Daily, Weekly, Monthly, Quarterly Standardized Report Production

Adhoc data requests for Operations stakeholders, CFPB, Legal, Risk, etc.

New or adjustments to current report builds

Lead prioritization process for EO DWH Agile team

Partner with Data Governance Organization and connection into EDL for Operations.

Acting Data Steward for Operations Call Center data

Identify emerging technologies in support of Orgs Dissemination and Automation Strategy

New client/functionality integrations into all existing reporting

Work with DWH to ensure data projects are completed according to requirements

How we do it:

We utilize Agile tracking (JIRA Board) and build processes throughout the team

Explicitly task defined teams within the org. (Run, Engagement, and Data Management)

Production and initial validation through automation

Free flowing resource or work movement between teams based upon project skill needs

Metric based driven organization to determine team’s efficiency and effectiveness

Role Summary/Purpose:
As a Senior Analyst, Operations Analytics– You will be responsible for work on various business initiatives that contribute to Synchrony Financial growth and productivity objectives which includes work on different variety of tools like SAS, Tableau, etc for reports, key metrics and giving insights to the business on operational data. The role also involves in supporting other teams, identifying the process for automation, and streamlining them independently and are delivered on time.

This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We’re proud to offer you choice and flexibility.

Key Responsibilities:
Champion Customers

Maintain quality of output in Operations reporting and by ensuring accuracy & timely delivery of reports and projects

Production of reports as per the frequency without any misses

Document and maintain SOPs for Operations reporting processes

Act As Owners

Maintain and track ticket closures which are assigned

Document and maintain issue tracker. Ensure communication of RCA’s

Relate & Inspire

Collaborate with the larger teams and process owners on the business processes.

Able to work with minimal direction and take complete ownership but seeks input when appropriate

Elevate Every Day

Identifying the process for automation, streamline them and liaise with business with the ideas/approaches.

Creating Dashboards in Tableau.

Writing SAS & SQL code according to the business requirement.

Required Skills/Knowledge

Bachelor's degree in any discipline with 0-2 years of SAS & SQL coding experience; OR in lieu of a degree, 2+ years of SAS & SQL coding experience.

Working experience with Tableau.

Experience in setting up new reporting procedures and processes

Working experience in reporting processes

Strong written/oral communication skills

Able to work hours that compliment US, not necessarily match but have some degree of overlap.

Desired Characteristics:

Knowledge of Retail Finance Business

Writing python scripts

Strong Communication skills with the ability to interact with all levels of the organization

Proven ability to perform work independently

Desire to learn new elements of data preparation

Eligibility Criteria:

Bachelor's degree in any discipline with 0-2 years of experience in Analytics domain; OR in lieu of a degree, 2+ years of experience in Analytics domain.

Work Timings: 12pm to 9pm IST

For Internal Applicants:

Understand the criteria or mandatory skills required for the role, before applying.

Inform your Manager or HRM before applying for any role on Workday.

Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)

Must not be any corrective action plan (First Formal/Final Formal, PIP)

L4 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.

L8 Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.

Level 4+ employees are eligible to apply

Grade/Level: 08