Technical Consultant- SBC

2 weeks ago

Noida, Uttar Pradesh, India Oracle Full time

Employer Description:

The position requires having a very good knowledge and skills on Oracle Communications SBC, SIP Protocol, Unified Communications, Microsoft Teams DRaaS, Operator Connect, CCaaS. The mission is not limited to above alone but will be extended to other products i.e. ISR, EOM, ECB, OCOM, SR, SLB, or any product Oracle Communications is working on) over the baremetal, virtualized or cloud infrastructure as IaaS or PaaS.

Job Description:

Reporting to Consulting Technical Manager (CGBU) –Engineer is responsible for:

  • Provide consulting technical services and support for Oracle SBC, Unified Communications Solutions by Oracle Consulting, other Oracle Communication products, to CGBU customers
  • Be available for travel on short notice to customer offices for meetings to finalize new technical solutions
  • Plan and Deploy the Oracle Communications Products and Provide Technical Services
  • Work on underlying infrastructure ranging from Bare metal, Virtualized or Cloud based deployments.
  • Provide support for specialized activities but not limited to system installation, upgrades/ downgrade, system migrations, cutovers, provisioning solutions, feature activation, custom scripts creation, scaling, Heat template customizations, VNFM support.
  • Work with customer to ensure technical compatibility with third party products required for "turnkey" network implementations.
  • Perform onsite activities as required for supporting the customer.
  • Perform the duties assigned by management effectively and most efficiently to meet organizational goals.
  • Perform onsite Configuration changes in Oracle SBCs, OCSDM, Switches, Firewalls during business hours or during maintenance windows
  • Perform onsite Upgrades in Oracle SBCs, OCSDM, Switches, Firewalls during business hours or in maintenance windows
  • Perform Microsoft Teams User Management for Customers in Microsoft Central Server
  • Analyze the performance reporting, KPI, provide suggestions for KPI improvement
  • Act as a Single Point of Contact, onsite, for Customer wr.t entire deployed solution

Qualification, Experience, Communication and Inter-personal skills desired:

  • BS/ B.Tech in Computer Science, Electrical Engineering or equivalent plus a minimum of 8- 10+ years' experience in a technical work environment preferably in Consulting role.
  • Experience of working with OC-SBC, SIP, Unified Communication Services is mandatory.
  • Knowledge or Working Experience of other key products such as Switches, Firewalls, IP Networking is mandatory.
  • Knowledge or Working Experience of other key products such as EOM, ISR, ECB, is desirable.
  • Strong consulting, implementation, architectural design, and use case requirement analysis skills and experience in the enterprise voice and video space
  • Strong oral and written communications skills is must. Must be able to clearly and effectively communicate work status, risks and issues.
  • Experience with solution design, customer presentations, system installations, upgrades, feature testing.
  • Very strong experience with SIP protocol/applications/interfaces; detailed knowledge of SIP RFC 3261 and other complementary RFCs
  • Strong knowledge and experience with Unified Communications products and solutions
  • Knowledge and experience of data communications concepts including network architecture, TCP/IP, SNMP, NTP, SCTP and troubleshooting of these
  • Must have experience of working on Complex telecom project for deployment of applications in both Bare metal, Virtual and Cloud environment.
  • Should be well conversant with cloud concepts including IaaS, PaaS, VMs, VNF, VNFM, Heat Templates, Containers, CNE, Docker, Kubernetes etc.
  • Must have experience in creating project technical document like SAED/NAPD/HLD/LLD/ATP/SOW/ATPs.
  • Knowledge and experience with UNIX/Linux/Solaris would be a plus.
  • Linux and Oracle database knowledge would be a plus.

Career Level – IC3

Responsibilities:

Standard assignments are accomplished without assistance by exercising independent judgment, within defined policies and processes, to deliver functional and technical solutions on moderately complex customer engagements..

As a world leader in cloud solutions, Oracle uses tomorrow's technology to tackle today's problems. True innovation starts with diverse perspectives and various abilities and backgrounds.

When everyone's voice is heard, we're inspired to go beyond what's been done before. It's why we're committed to expanding our inclusive workforce that promotes diverse insights and perspectives.

We've partnered with industry-leaders in almost every sector—and continue to thrive after 40+ years of change by operating with integrity.

Oracle careers open the door to global opportunities where work-life balance flourishes. We offer a highly competitive suite of employee benefits designed on the principles of parity and consistency. We put our people first with flexible medical, life insurance and retirement options. We also encourage employees to give back to their communities through our volunteer programs.

Skills:

  • SBC
  • SDM
  • OCOM
  • Virtualization
  • SIP (Session Initiation Protocol)
  • UCaaS/CCaaS
  • Cloud technology
  • Ability to communicate effectively
  • Customer Engagement
  • Linux

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