Incident Response Engineer
2 weeks ago
Incident Response Engineer
- Perform proactive daily monitoring of our services including reviewing system and applications logs and manage Incident life cycle (Detection, Confirmation, Notification, Repair/Isolation, Escalation, Resolution and Reporting) to ensure quick turnaround in service restoration.
- Repair and recover from hardware or software failures. Coordinate and communicate with impacted stakeholders and clients, escalating where appropriate
- Work closely with development and engineering teams helping to build, maintain and extend support for all production services.
- Review entire environment and execute initiatives to reduce failures, defects and improving overall performance.
- Monitor and troubleshoot issues across the entire stack - hardware, software, application and network.
- Demonstrate technical leadership with incident handling and troubleshooting
- Document current and future configuration processes and policies.
- Assist with the implementation and development of SRE tools and applications
- Manage and support SRE tools and applications
- Perform periodic on-call duty as part of a global team
- Able to install and manage web certificates (SSL, Client Auth).
- Prior working knowledge of Salt, Splunk, JIRA, Atlassian Wiki, NewRelic
Experience:
- 5+ years of experience in IT, Service Operations, or Development Operations related roles
- 3+ years of experience with Deployment Tools: SALT, Kubernetes, Docker, Jenkins…
- 5+ years of experience with multiple OS flavors : Linux, AWS
- 5+ years of experience in the Hi-tech industry
- 2+ years of experience with Database Environments: MySQL, Casandra
- 2+ years of experience with multiple programming languages
- This is a US Night shift (10:00pm – 8:00am US CA TIME (PT)) 4 days a week
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