Project Coordinator

About the jobWho are we?Securin is an AI-driven cybersecurity product based company backed up by services focused on proactive, adversarial exposure and vulnerability management. Our mission is to help organizations reduce cyber risk by identifying, prioritizing, and remediating the issues that matter most. Powered by a seasoned team of threat researchers and status as a Certified Naming Authority (CNA), Securin combines artificial intelligence / machine learning, threat intelligence, and deep vulnerability research (including the Dark Web) to deliver an adversarial approach to cyber defense. We help enterprises shift from reactive patching to strategic, risk-based exposure and vulnerability management – driving smarter security decisions and faster remediation.What do we provide?A chance to be on the leading edge of cybersecurity and AIAbility to have direct impact on company growth and revenue strategyAn opportunity to mentor and be mentored by experts in multiple disciplinesWhat do we deliver?Securin helps organizations to identify and remediate the most dangerous exposures, vulnerabilities, and risks in their environment. We deliver predictive and definitive intelligence and facilitate proactive remediation to help organizations stay a step ahead of attackers.By utilising our cybersecurity solutions, our clients can have a proactive and holistic view of their security posture and protect their assets from even the most advanced and dynamic attacks.Securin has been recognized by national and international organizations for its role in accelerating innovation in offensive and proactive security. Our combination of domain expertise, cutting-edge technology, and advanced tech-enabled cybersecurity solutions has made Securin a leader in the industry.Job Location : IIT Madras Research Park, A block, Third floor, 32, Tharamani, Chennai, Tamil Nadu 600113Work Mode: Hybrid (Work from office, Chennai, 2 days a week to office)About the RoleWe are seeking a detail-oriented and proactive Project Coordinator to support our Customer Success and Operations teams in ensuring seamless customer engagement delivery. This role will be responsible for maintaining accurate data across multiple systems, coordinating key project tasks, and facilitating communication between internal teams and customers. The ideal candidate is highly organized, tech-savvy, and thrives in a fast-paced, cross-functional environment.Key ResponsibilitiesData & Systems Management- Maintain up-to-date customer information, project milestones, and engagement details across CRM and tracking systems. - Ensure accuracy of task start/end dates, project deliverables, and meeting schedules in internal tools. - Track customer technology stacks, assets, and critical project details, escalating any gaps or missing information. - Upload, organize, and update customer documentation and project requirements in designated systems.Project Tracking & Reporting- Monitor project trackers to ensure deadlines (e.g., onboarding, readouts, reports, briefs) are met. - Log and track customer communications, escalations, and follow-ups to support smooth onboarding and engagement. - Identify and document operational roadblocks, ensuring they are flagged to the appropriate teams for resolution. - Generate and maintain status reports for internal stakeholders.Communication & Coordination- Serve as a central point of coordination between internal teams and customers to ensure alignment on deliverables. - Share updates, meeting changes, and action items across communication platforms (CRM, trackers, chat tools, email). - Support distribution of reports and key engagement materials to customers. - Maintain professionalism in all external and internal communications.Meeting & Scheduling Support- Coordinate and schedule customer meetings, ensuring the right internal and external stakeholders are included. - Manage calendar invites, assignments, and meeting logistics across platforms (Outlook, Google Calendar, CRM). - Take meeting notes and track action items for follow-up. - Adjust meeting participants and responsibilities as team availability changes.Qualifications- 1–3 years of experience in Customer Success, Project Coordination, or Operations support (SaaS or cybersecurity industry preferred). - Strong organizational skills with proven ability to manage multiple projects simultaneously. - Proficiency in CRM tools (e.g., Zoho, Salesforce) and collaboration platforms (Google Workspace, Outlook, Slack/Chat tools). - Excellent written and verbal communication skills. - High attention to detail and ability to spot gaps or inconsistencies in data. - Comfortable working cross-functionally with technical and non-technical teams. - A proactive problem-solver with a customer-first mindset.Why Join Us- Opportunity to play a critical role in customer engagement success at a fast-growing company. - Exposure to customer success operations in the cybersecurity/technology space. - Collaborative team environment with opportunities for growth and skill development.