Customer Retention Manager

10 hours ago

New Delhi, India Applicantz Full time

THIS IS A 6 Months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER. We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing orders, and addressing account issues. You will also track follow-ups, monitor outcomes, and generate reports on key metrics like conversions and account actions.Qualifications: This requires advanced knowledge of Microsoft Excel software This requires basic knowledge of Microsoft Word. Analytical skills to track performance metrics and improve processes. Organized and detail-oriented with the ability to meet deadlines. Problem Solving ability. Experience in customer service. Strong communication and negotiation skills. Proficiency with CRM systems like Salesforce Experience in Zendesk.Responsibilities: Contact customers to resolve outstanding overages or encourage subscription purchases post-trial expiration. Process orders promptly after the customer reaches out and sends purchase confirmation. Coordinate account suspensions for non-response as needed, ensuring proper documentation. Maintain detailed records of follow-ups and interactions. Generate reports on: Number of follow-ups conducted. Conversion rates from trials to purchases. Accounts suspended due to non-response.Our large, Fortune Technology client is ranked as one of the best companies to work with, in the world. As a global leader in 3D design, engineering, and entertainment software, they foster progressive culture, creativity, and a flexible work environment. They use cutting-edge technologies to keep themselves ahead of the curve. Diversity in all aspects is respected. Integrity, experience, honesty, people, humanity, and passion for excellence are some other adjectives that define this global technology leader.

  • Growth - Astro and Customer Retention

    9 hours ago

    New Delhi, India InstaAstro Full time

    Job Title: Growth- Astro and Customer RetentionDepartment: Operations/ GrowthLocation: Sec 59, NoidaJoining: ImmediateJob SummaryThe Astro Growth & Customer Retention Manager is responsible for driving astrologer performance, optimizing customer experience, and improving repeat engagement across the astrology platform. This role focuses on enhancing...

  • Customer Retention Manager

    22 hours ago

    Delhi, India Applicantz Full time

    THIS IS A 6 Months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER.We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages. This role involves contacting customers whose trials have expired, facilitating purchases, processing...

  • Customer Retention Manager

    2 weeks ago

    Delhi, India Applicantz Full time

    THIS IS A 6 months CONTRACT POSITION WITH ONE OF THE LARGEST, GLOBAL, TECHNOLOGY LEADER .We seek a proactive Customer Retention and Accounts Specialist to manage customer interactions, encourage subscription purchases, and resolve outstanding overages.This role involves contacting customers whose trials have expired, facilitating purchases, processing...

  • Retention Marketing

    2 days ago

    New Delhi, India Grip Invest Full time

    Job Description: Marketing InternLocation: Gurugram, HaryanaDuration: 6 MonthsType: Paid, Full-time InternshipPlease fill the Google form if you are interested - LinkAbout the RoleWe are looking for a motivated Retention Marketing Intern to join our team. The intern will support customer engagement and retention initiatives by assisting in the creation,...

  • Retention Marketing

    4 days ago

    New Delhi, India Grip Invest Full time

    Job Description: Marketing InternLocation: Gurugram, HaryanaDuration: 6 MonthsType: Paid, Full-time InternshipPlease fill the Google form if you are interested -About the RoleWe are looking for a motivated Retention Marketing Intern to join our team. The intern will support customer engagement and retention initiatives by assisting in the creation,...

  • Customer Retention

    2 days ago

    New Delhi, India Rapido Full time

    Work Location: Bangalore Reports To: Senior ManagerOur Cause: Rapido is India’s largest bike taxi player focused on solving the first and last-mile connectivity problem for India. The primary focus is mobility and changing all facets of mobility across India. We believe that 2 Wheelers are the right mode of transport for developing countries like India and...

  • Retention Marketing

    1 week ago

    New Delhi, India Grip Invest Full time

    Job Description: Marketing Intern Location:Gurugram, Haryana Duration:6 Months Type:Paid, Full-time Internship Please fill the Google form if you are interested -Link About the RoleWe are looking for a motivatedRetention Marketing Internto join our team. The intern will support customer engagement and retention initiatives by assisting in the creation,...

  • Program manager

    3 weeks ago

    Delhi, India Antal International Full time

    We’re Hiring: Program Manager – Customer Relation & Retention We are building digital-first health brands to solve elective health concerns across men’s, women’s, and kids’ wellness. Our portfolio includes platforms that: Help millions of men each year with hair, beard, fitness & nutrition solutions Support women with personalized care for...

  • Assistant Manager

    1 week ago

    New Delhi, India Tata CLiQ Fashion Full time

    Role Description:We are seeking a dynamic Assistant Manager for CRM & Retention to join our Retention Marketing team. This role is pivotal in driving innovation and executing data-driven CRM strategies across our portfolio of apps—Tata Cliq, Tata Cliq Luxury, and Tata Cliq Beauty. The ideal candidate will combine strong marketing acumen with technical...

  • Program Manager – Customer Relation

    3 weeks ago

    Delhi, India Antal International Full time

    We’re Hiring: Program Manager – Customer Relation & Retention We are building digital-first health brands to solve elective health concerns across men’s, women’s, and kids’ wellness. Our portfolio includes platforms that: Help millions of men each year with hair, beard, fitness & nutrition solutions Support women with personalized care for hair,...