Customer Support Engineer

4 weeks ago

New Delhi, India DevRev Full time

Core Responsibilities:- Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers. - Flexibility to work in morning and afternoon shifts - Need to analyze trends, test and train the DevRev bot regularly - Educate and Empower DevRev users - Be the technical expert and answer product questions to take full advantage of the product - Build and maintain relationships with the customers - Be the customer champion and collaborate with product & engineering team on customer requirements - Should be comfortable in writing customizations using the below mentioned languages - Ability to think outside the box and build quicker solutions - Support DevRev users round the clock on different levels of queries - Build Q&A pairs for the bot and think innovatively to empower the bot - Understand customer signals, collaborate with customer success teams to avoid churn - Ability to converse profoundly and suggest value add features to help customers enhance their business goals. - Collaborate with cross functional teams like Sales, customer success, product, engineering and bots engineering. - Responsible for triaging bugs and feature requests with the respective team, maintaining constant communication with the customers.Qualifications:- BE/ B Tech, or equivalent educational or professional experience. - 4-7 years Support Experience. - Knowledge on the following programming languages: - ReactJS (MERN) - HTML / CSS - JavaScript / TypeScript - Python - SQL - Golang - Comfortable having technical conversations with technical and non-technical people. - Problem solving around technical, product, and business questions. - Excellent English communication skills - both verbal and written. - Collaborative and team oriented.

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