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Salesforce Service Cloud Specialist

2 months ago

Kollam, India QAAgility Technologies Full time

Job Title: Salesforce Service Cloud Specialist


Job Type: Remote


Years of Experience: 6+ Years

Requirements:

- Proven experience in Email-to-Case integrations and Lightning Flows within Salesforce Service Cloud.

- Proficiency in developing and maintaining Apex Triggers, Apex Classes, and Batch Classes.

- Strong understanding of Entitlements and Milestone setups in Salesforce Service Cloud.

- In-depth knowledge of Salesforce Administration Configurations, including Profiles, Permission Sets, Groups, Queue Assignments, Auto Response Rules, and Organization Sharing settings.

- Salesforce certifications such as Salesforce Certified Administrator and Salesforce Certified Service Cloud Consultant are a plus.

- Excellent problem-solving and communication skills.


Responsibilities:

- Implement and maintain Email-to-Case integrations within Salesforce Service Cloud.

- Develop and customize Lightning Flows to streamline business processes and user interactions.

- Design and implement Apex Triggers, Apex Classes, and Batch Classes to enhance system functionality and automation.

- Configure and manage Entitlements and Milestones to ensure efficient customer service delivery.

- Administer Profiles, Permission Sets, Groups, and Queue Assignments to regulate user access and data visibility.

- Create and maintain Auto Response Rules to automate email responses and improve customer communication.

- Manage Organization Sharing settings to establish appropriate data access and sharing rules.

- Develop, customize various Record Types, Record Pages and Page layouts.