SAP Customer Service Lead

2 months ago

Bengaluru, India Comtek Solution Full time

About the job : SAP Customer Service Lead

Location : Bangalore

- Minimum 10 years of experience in implementation & Support of S4 HANA CS projects.

- Minimum 3 E2E experience in leading the CS track.

- SAP configuration, implementation, and support in S/4 Hana environment.

- Prefer to have global experience in leading the CS track in multiple country implementation with local taxation.

- Strong experience in Finance integration preferred with respect to CS.

- Ability to capture and translate business needs into functional specifications.

- Have experience in providing consulting advice to customers on SCM process in SAP.

- Has experience in driving the S4 project with FIORI, BTP platform.

- Has experience in integrating the S4 with other systems.

- Preferred to have worked in Japanese projects.

Responsibilities :

- Lead and manage a team of SAP customer service representatives .

- Provide expert technical and functional support to SAP customers across various modules (e.g., SD, MM, HCM)

- Troubleshoot and resolve complex customer issues related to SAP functionality

- Escalate critical issues to appropriate teams and track resolution

- Monitor and analyze customer service metrics (e.g., call resolution time, customer satisfaction)

- Identify areas for improvement in customer service processes and procedures

- Develop and implement training programs for customer service representatives

- Maintain strong relationships with key customers and stakeholders

- Stay up-to-date on the latest SAP releases and functionalities

(ref:hirist.tech)

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