Team Leader

2 weeks ago

Mumbai, India Rentokil Initial Full time

About the Role:

We are seeking a proactive and dynamic Team Leader to supervise, guide, and motivate a team toward achieving performance goals and delivering high-quality results. The ideal candidate will have strong leadership, communication, and organizational skills, and a passion for team development and operational excellence.

Job Responsibilities:

Leadership & Supervision:

● Lead, coach, and mentor a team to ensure high levels of performance and productivity.

● Monitor daily operations and team performance against KPIs and SLAs.

● Allocate tasks and manage workflows efficiently to meet deadlines.

Performance Management:

● Track individual and team performance metrics.

● Conduct regular team meetings, one-on-ones, and performance reviews.

● Identify training needs and support learning initiatives.

Operational Excellence:

● Ensure adherence to company policies, procedures, and quality standards.

● Handle escalated issues and resolve conflicts within the team effectively.

● Drive process improvements to enhance efficiency and customer satisfaction.

Communication & Reporting:

● Act as a communication bridge between team members and upper management.

● Prepare and present reports on team performance, challenges, and achievements.

● Ensure smooth handoffs between shifts/departments if applicable.

Requirements

Key Result Areas:

● Strong leadership and people management skills

● Excellent communication and interpersonal abilities

● Conflict resolution and problem-solving capability

● Time management and task prioritization

● High level of integrity and accountability

Competencies (Skills essential to the role):

● Analytical mindset and result-oriented approach

● Strong sales acumen and customer handling abilities

Educational Qualification / Other Requirement:

● Bachelor’s degree in (Business Administration/Relevant Field) or equivalent experience

● Minimum of 2 years in a supervisory or team lead role

● Ability to work in a fast-paced and target-driven environment

Role Type / Key working relationships:

● Individual Contributor

● Internal team

● External stakeholders

Benefits

What can you expect from RPCI?

➔ Our values lie at the core of our mission and vision. We believe that it’s our people who make our company what it is. We believe in:

● Service

● Relationships

● Teamwork

● Responsibility

DEI statement: At RPCI, we believe in commitment to build an inclusive, varied workplace welcoming to people of all backgrounds.

  • Team Leader

    7 days ago

    Mumbai, Maharashtra, India the EleFant Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Company DescriptionEleFant is India's first mobile app-based toy library, offering a subscription service for children's growth and development through toys and books in an affordable and sustainable manner. Our service aims to provide educational and developmental benefits to kids without compromising on cost or sustainability, surprising families with a...

  • Team Leader

    5 days ago

    Mumbai, Maharashtra, India Saish Capital Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Company DescriptionSaish Capital is one of India's leading finance consultancies, specializing in providing tailored solutions for loans, investments, and financial planning. We believe in empowering individuals and businesses to achieve financial freedom. With a client-first approach, our mission is to simplify complex financial decisions and offer...

  • Team Leader

    1 week ago

    Hyderabad, Mumbai, India Taskus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    Being a Team Leader, you will manage the day-to-day planning and operations of your teamThis includes making sure that each of your Teammates delivers on their Service Level Agreement (SLA) and achieve their Key Performance Indicators (KPIs)As Team Leader, you are in charge of managing the team and making sure everyone adheres to their schedulesYou must be...

  • Team Leader

    5 days ago

    Mumbai, Maharashtra, India Turiyam Consultancy Full time ₹ 8,00,000 - ₹ 12,00,000 per year

    A Team Leader manages and motivates a team of customer service representatives, ensuring they meet performance targets and deliver excellent service. They handle escalated customer issues & monitor key performance indicators (KPIs).

  • Team Leader

    5 days ago

    Mumbai, Maharashtra, India Save Tears Foundation Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Company DescriptionSave Tears Foundation is a non-profit organization dedicated to supporting individuals and communities during times of hardship. We focus on child education, women's empowerment, health challenges, and navigating difficult life circumstances. Driven by compassion, we believe each tear tells a story of personal struggle, and we strive to...

  • Team Leader

    2 weeks ago

    Mumbai, Maharashtra, India Taskus Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We need someone who has the skills to call themselves a Leader. Someone withcollege or vocational school graduation as a qualification and has at least one (1) yearof relevant Team Leader experience managing at least 10+ teammates while working ina customer support role within an outsourcing or similar company. We need someonewith excellent verbal and...

  • Team Leader

    5 days ago

    Mumbai, Maharashtra, India Datamark, Inc. Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    DATAMARK, Inc. is seeking a motivated and experienced Team Leader. In this pivotal role, you will lead a dedicated team, ensuring that operational goals are met while providing high-quality service and support to our clients. You will be responsible for overseeing daily tasks, optimizing workflow, and fostering a positive team environment.The ideal candidate...

  • Team Leader

    5 days ago

    Dombivli, Navi Mumbai, Thane, India Teleperformance (TP) Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We are actively hiring for TEAM LEADERDesignation- Team LeaderLocation- ThaneShift - Fixed Day Shift with rotational weekoffsRequirements-Need Good Communication SkillsRelevant BPO and collection experience.Knowledge about Team leader MetrixInterested candidates can connect for further details on -Neelam Shah

  • Team Leader

    1 week ago

    Mumbai, Maharashtra, India V Group Limited Full time ₹ 12,00,000 - ₹ 36,00,000 per year

    Vacancy NoVN15059Employment TypePermanentLocation CountryIndiaWork LocationMumbaiWho are V?As a global leader in ship management and marine services, we add value to a vessel's operations. Operating around the clock and around the world, V. gives every client the quality and efficiency they need in every sector. Covering crew management and recruitment,...

  • team leader

    2 weeks ago

    Dombivli, Mumbai, Navi Mumbai, Panvel, Thane, India PES Hr Services Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    We currently seeking a Team Leader for their telecom process into ISP.The ideal candidate must have a min of 1 years of exp as team leader for international process .Exp in handling team managed client hands on excel, people management. Required Candidate profileProcess : Experience in Voice Process is mandatory (International)Location : AiroliShift Window...