Senior Solutions Engineer

1 day ago

Konkan Division, India QualityKiosk Technologies Full time

Job Title: Level 2 Engineer – Dynatrace Configuration & Administration (24×7 Operations) Work Location: Navi Mumbai (Work from Office / Client Location – No Hybrid) Experience: 2–4 Years in Dynatrace Administration Shift: Rotational (24×7) Role Overview: The Level 2 Dynatrace Engineer will focus on configuration, tuning, and administration of Dynatrace Managed for enterprise-scale applications. You will ensure the observability landscape is accurate, optimized, and actionable, manage OneAgents, ActiveGates, dashboards, and integrations, and act as a bridge between L1 monitoring operations and L3/platform teams. Key Responsibilities: • Dynatrace Managed Administration and configuration • Configure and maintain dashboards, tagging, synthetic monitors, and business transactions • Define, tune, and optimize problem detection rules, thresholds, and event correlation to reduce noise and improve actionable alerts • Implement custom metrics, health checks, and ensure full application and infrastructure coverage • Perform OneAgent upgrades and Cluster Node upgrades • Onboard OneAgent for OpenShift & Kubernetes workloads based on monitoring requirements • Set up and manage ActiveGates for custom plugins, extensions, and synthetic monitoring • Configure integrations with ticketing, notification, and automation tools; create scripts or API-based automation for configuration management • Set up RUM (Real User Monitoring) for applications • Troubleshoot issues, perform log analysis, and drive resolution to closure • Handle SSL certificate renewals/removals, port checks, and firewall connectivity verification • Work with Dynatrace Support to raise and track tickets from creation to closure • Manage incidents, service requests, change requests, and problem records • Participate in application and platform changes, validating Dynatrace coverage post-deployment • Act as a technical escalation point for L1 engineers and coordinate with L3/platform teams to resolve complex issues • Collaborate with cross-functional teams for monitoring enablement • Drive continuous improvement initiatives, including alert reduction and suggestions for dashboard, alert, and coverage enhancements • Identify training gaps and highlight training requirements to Team Lead and Management • Work in AWS and GCP environments; basic Linux OS knowledge and troubleshooting • Ensure adherence to best practices for performance monitoring Good to Have: • Shell scripting and Python automation experience • Experience creating custom monitoring solutions using Dynatrace extensions Soft Skills: • Strong analytical and problem-solving abilities • Excellent communication and documentation skills • Ability to work independently and in a collaborative team environment Educational Qualification: • Bachelor’s degree or Diploma in Computer Science, IT, or related fields Contact Person : Aarti Nayak Contact no : 9082420928 Mail ID : aarti.nayak@qualitykiok.com

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