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Service Development Head
4 weeks ago
Service Development Head - MSI Services India Pvt Ltd - Bangalore
MSI Services Pvt. Ltd. is currently hiring suitable candidates for the role of Service Development Head within our business operations in Bangalore, India.
Job Summary:
- Experienced senior leader with over 15 years in Shared Services and Global Capability Centers, driving strategic alignment, operational efficiency, and cost optimization.
- Proven track record in leading cross-functional teams across Finance, Supply Chain, Customer Support, and IT functions.
- Adept at stakeholder management, especially with U.S.based leadership, ensuring service excellence through strong governance and collaboration.
- Skilled in building high-performance cultures, managing global teams, and implementing scalable processes.
- Brings strong business acumen, ERP expertise, and a hands-on leadership approach in dynamic, multi-shift environments.
Qualifications & Experience:
- 15+ years of progressive experience in Shared Services, BPO, or Captive Center environments, with 7+ years in senior leadership roles.
- Strong understanding of cross-functional processes including Finance, Supply Chain, Customer Support, Procurement, HR, and IT.
- Proven experience in building, scaling, and transforming shared services or global capability centers.
- Experience in stakeholder management, preferably with US-based teams and leaders.
- Strong business acumen with an ability to influence and drive results across geographies.
- Excellent leadership, communication, and conflict resolution skills.
- Bachelors Degree in Business, Finance, or Engineering; MBA or equivalent preferred.
Preferred Attributes:
- Experience managing teams across multiple shifts, including night operations.
- Familiarity with ERP and automation tools (e.g., Oracle, SAP, ServiceNow, RPA tools).
- Demonstrated ability to operate at both strategic and tactical levels.
- High resilience, problem-solving ability, and decisiveness in ambiguous environments.
- US visa and travel history to US / CAN or other GCCs in Europe
