Assistant Relationship Manager

4 weeks ago

Mumbai, India American Express Full time

This is a front-line Sales position in the Consumer Cards Sales team, and is responsible for driving business, achieving monthly sales targets and acquiring new customers through consultative selling of our cards products via defined channels of acquisition [Retail, Corporate, Venue-sales]

Prospecting for new customers through existing leads and cold calling and maximizing lead generation

Timely execution of all sales activities – leads, campaigns, referrals & any self generated leads

Tracking and reporting sales performance including pipeline, acquisition results and market conditions

Set appointments, listen to customer needs and sell most appropriate product

Researches and understands prospects before making the call

Ensures all applications are fully and accurately completed, and submitted properly

Be the interface between Amex and the customer to resolve any application processing issues

Drive the on-boarding of new customers and initiates spend enablement activities

Keep up-to-date on products and competition

Attend and participate in regular staff meetings

Engages in regular portfolio planning to determine areas of focus & project accurate full year forecasts

Attend relevant industry and partner conferences, tradeshows and networking events

Ensuring all performance standards are met viz. business targets, controls and compliance

Engaging with premium customers to build relationships, and delivering a positive customer experience while acquiring new customers

Expansion of internal and external relationships, and drive sales results

The position is also responsible for ensuring appropriate sales processes are followed, and the highest levels of controls and compliance are adhered

Educational Background Required:

MBA or Graduate


Experience Required:

Minimum 6 months of front line/field sales experience in financial services domain. Candidates with more than 12 months of experience in B2C, IT sales, Ecommerce, Travel, Lifestyle, Healthcare, Real Estate can also apply.

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