Customer Success Manager
1 week ago
Overview
The Customer Success Manager is an entry level position in the CS organization and will work with customers on general maintenance and support for new and on-going implementations. In this role, the CSM may be the direct line for exchange managers and contract signers to address inbound questions and issues while supporting sales and interacting with other internal groups. The CSM will work under the guidance of other CS professionals and will apply professional concepts, or company policies and procedures to execute work and resolve routine issues. This role prepares employees for Senior CSM.
Responsibilities
- Responsible for the coordination and completion of projects on Customer Success team.
- Customer onboarding / platform training
- Develop familiarity with a variety of the field's concepts, practices, and procedures.
- Work closely with their assigned sales teams.
- Define project scope, determine appropriate project features and functionality, liaise with key contacts throughout the active project engagement process.
- Manage customer relationships and expectations, liaise with sales as well as other internal teams.
Qualifications
- Passionate about customer success.
- English (Other languages will also be a plus).
- Solid presentation skills, communication skills, technical acumen, and problem solving skills.
- Experience providing customer service.
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