L3 Network Engineer

1 week ago

Hyderabad, India HR Inputs Full time

Description :Key Responsibilities :- Provide L3 escalation support for issues on varied platforms like: - Palo Alto, Juniper, Cisco, Fortinet switches, routers and firewalls. - Wireless solutions like Cisco/Xirrus. - VPN concentrators, WAN accelerators. - Load-balancers, SD WAN technologies. - Cloud networking and replication technologies.- Responding to network management alerts as escalated from L1 teams and working with clients to resolve the issues.- Ensure adherence to Managed services SLA while resolving network related tickets and also follow the best possible ticket hygiene practices.- Provide support to Design/Implementation team in design of network solutions as required by the customer utilizing multi-vendor technology scenarios in consultation with the projects and sales teams.- Be able to develop availability, capacity and utilization trends, engage customer to showcase value of upgrading environments to address gaps.- Represent the networks team on customer calls to present ISSQUARED capabilities, processes and technical capabilities in the network tower.- Engage in operational projects like upgrades, vendor platform changes etc.- Provide pre-sales support to sales teams as needed for Managed services RFPs.- Analyze existing networks and equipment and identify opportunities for improvement and solutions that meet business requirements.- Document existing and new networks and create SOP/TSG for junior members of the team. Be responsible for training the team.- Ability to learn and understand new solutions and platforms for support.- Ability to partner with onshore team members to jointly develop, implement and support solutions.- Be available on-call for emergency support.- Develop and maintain excellent relations with key service managers and stakeholders in the customer organizations.- 4-12 years experience with at least 2 years as L2 network engineer.- Deep knowledge of firewalls design philosophies, implementation methodologies, rule management and integration with other edge devices like accelerators, IDS/IPS etc. Special skills in Juniper, Fortinet and Palo Alto preferred.- Understanding of the network security requirements in a cloud based environment as well as impact of mobile devices and endpoint management concerns.- Good communication and coordination skills to manage relationships with internal teams,customers, consultants and vendors.- Process and result oriented, problem solving, decision and execution focused.Working conditions: Flexible to work under US EST/PST time zone. (ref:hirist.tech)

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