Shopify Theme Support Specialist

7 hours ago

Prayagraj, India Switch Themes Full time

Switch Themes creates premium, exclusive themes for Shopify's official theme store. Our designs empower merchants to build beautiful, high-converting online stores.
The Role
We're seeking a Shopify Theme Support Specialist to join our team on a casual basis (10-20 hours weekly). This fully remote position requires availability from 6:00 AM to 3:00 PM UTC+0 daily. We welcome candidates worldwide who can reliably cover these hours.
Your day-to-day work will centre around helping merchants successfully implement and utilise our themes. Working through our email ticket system, you'll address queries on a first-come, first-served basis, focusing on theme setup, configuration challenges, and troubleshooting functionality issues. You'll frequently resolve conflicts between our themes and third-party apps, and guide merchants through proper theme settings and best practices.

A typical day involves diagnosing why certain features aren't working as expected, explaining how to configure theme settings for optimal results properly, and sharing knowledge that helps merchants get the most from their online stores.

Requirements

Your Responsibilities
  • Provide exceptional support to merchants via email, helping them maximise the potential of our themes
  • Document customer questions, feature requests, and bug reports with attention to detail
  • Develop expert knowledge of our theme offerings to recommend optimal solutions
  • Create and maintain helpful documentation in our Help Scout knowledge base
  • Assist merchants with HTML/CSS customisations to achieve their design goals
  • Work and communicate with our support lead and technical support team to manage our ticket queue
Required Qualifications
  • Experience working with the Shopify platform and ecosystem
  • Strong HTML/CSS knowledge and basic JavaScript understanding
  • Excellent written communication with a warm, helpful, and solution-oriented approach
  • High level of English fluency (written and spoken)
  • Self-motivated with strong problem-solving abilities
Preferred Qualifications
  • Experience developing for Shopify themes or liquid templating
  • Advanced front-end development skills (HTML, CSS, and JavaScript)
  • Previous customer support experience
  • Familiarity with e-commerce best practices

Benefits

  • Work with a respected leader in Shopify theme development
  • Flexible remote work environment
  • Join our small, collaborative team where your contributions matter
  • Expand your technical skills with exposure to cutting-edge e-commerce development

If you're passionate about helping merchants succeed and have the technical skills to support them effectively, we'd love to hear from you


Apply now with your resume and a brief cover letter explaining why you're interested in this position.

  • Shopify Theme Support Specialist

    1 hour ago

    Prayagraj, India Switch Themes Full time

    Switch Themes creates premium, exclusive themes for Shopify's official theme store. Our designs empower merchants to build beautiful, high-converting online stores.The Role We're seeking a Shopify Theme Support Specialist to join our team on a casual basis (10-20 hours weekly). This fully remote position requires availability from 6:00 AM to 3:00 PM UTC+0...

  • Automation and shopify developer

    5 days ago

    Prayagraj, India Grow Your Staff Full time

    Grow Your Staff is hiring an Automation and Shopify Developer for a US-based platform that creates customised footwear. This is a full-time remote positionExperience required: 3-5 years Time: 5:30 pm IST - 2:30 am IST (Monday - Friday)CTC: 10 LPA- 12 LPA Location: RemoteType of employment: Full-timeResponsibilities Develop, customize, and maintain Shopify...

  • Medical Practitioners

    9 hours ago

    Prayagraj, India HealthcareLink Support Full time

    Job title:  New Graduate Speech Pathologists Working hours:  Full Time Salary:  Generous Salary Offer + CPD Allowance + Benefits Location:  Kingsgrove NSW, Beverly Hills NSW, Wetherill Park NSW and Brisbane QLD About the company:  Our client is a team of allied health professionals who are passionate about helping you reach your goals. We believe in...

  • Senior Full Stack Engineer

    7 hours ago

    Prayagraj, India DotCollective Full time

    Senior Full Stack Javascript Engineer At DotCollective, we believe in doing great eCommerce work—plain and simple.

  • Senior Full Stack Engineer

    1 hour ago

    Prayagraj, India DotCollective Full time

    Senior Full Stack Javascript Engineer At DotCollective, we believe in doing great eCommerce work—plain and simple.

  • Integrated Solutions Support Specialist

    5 hours ago

    Prayagraj, India Catholic Education Western Australia Full time

    Integrated Solutions Support Specialist For over 150 years, our schools, colleges, early learning centres and out of school care programs have been an integral part of education in Western Australia. Together we form the state’s second-largest education provider, with more than 83,000 students relying on our nearly 14,000 dedicated staff each day. We are...

  • Integrated Solutions Support Specialist

    53 minutes ago

    Prayagraj, India Catholic Education Western Australia Full time

    Integrated Solutions Support Specialist For over 150 years, our schools, colleges, early learning centres and out of school care programs have been an integral part of education in Western Australia. Together we form the state’s second-largest education provider, with more than 83,000 students relying on our nearly 14,000 dedicated staff each day. We...

  • ERP Support Specialist

    7 hours ago

    Prayagraj, India Krispy Kreme Full time

    At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats. We are looking for a passionate ERP Support Specialist to join our team and support our Manufacturing sites and Retail stores...

  • ERP Support Specialist

    1 hour ago

    Prayagraj, India Krispy Kreme Full time

    At Krispy Kreme, we don’t just make doughnuts – we create moments of joy. Since opening our first store in 2003, we have been spreading smiles across Australia and New Zealand with our handcrafted, melt-in-your-mouth treats. We are looking for a passionate ERP Support Specialist to join our team and support our Manufacturing sites and Retail stores...

  • Senior bigcommerce developer

    5 days ago

    Prayagraj, India Upbott Consulting, Inc Full time

    Job Title: Senior Big Commerce DeveloperLocation: RemoteJob Description:We are seeking a Senior Big Commerce Developer to join our dynamic team. The ideal candidate will have extensive experience in Big Commerce development, including customizing themes, building apps, optimizing store performance, and integrating third-party tools. If you are passionate...