Consultant, UKG Integration

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for clients. Powered by our purpose – the relentless pursuit of a world that works better for people – we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and expertise in data, technology, and AI.

Inviting applications for the role of Consultant, UKG Integration

In this role,as a UKG Integration Consultant, you will work closely with other team members to ensure the maximum value of our clients. The primary objective for this role is to understand clients’ requirements and use expert knowledge and best practices to deliver solutions on time, within budget, and with exceptional quality. Also, as a UKG Integration Consultant you are responsible to Work with business users to have a real time problem and, craft the solution which really fits into client needs. As part of UKG Team, you will work with a variety of members including Application teams and the integration team to provide delivery and support of integration requirements for UKG Product.

Responsibilities

Hands-on experience in implementing and configuring UKG solutions.

Gather and analyze integration requirements in collaboration with clients.

Troubleshoot and resolve integration-related issues efficiently.

Provide support during testing phases, documentation, and post-implementation activities.

Design, develop, test, and troubleshoot integrations using the Dell Boomi platform, including file-based integrations and API/REST API-based services.

Develop and maintain payroll-related integrations.

Take ownership of identifying and resolving gaps between client requirements and UKG product capabilities by coordinating with cross-functional teams.

Create comprehensive training materials, user guides, and knowledge base articles to enable effective use of the UKG WFM Pro application.

Support clients throughout various testing phases up to Go-live.

Investigate and analyze complex software issues reported by clients, ensuring accurate diagnosis and effective resolution.

Provide expert guidance on system configuration, feature utilization, and testing to optimize productivity and enhance user experience.

Troubleshoot and resolve system errors, performance issues, and user queries.

Analyze and debug existing database objects and stored procedures, modify them based on user requirements.

Document standard operating procedures (SOPs) and all project-related changes or tasks.

Comfortable working in a cloud-based environment.

Shift requirement:

Flexible to work in afternoon/evening shifts- as the candidate may have to work with global teams in different time zones. Preferred shift timings 1:00pm to 10:00pm IST.

Qualifications we seek in you

Minimum Qualifications / Skills

B.E./ B. Tech/ MCA or equivalentAny bachelor’s degree

Excellent written and verbal communication skills.

Preferred Qualifications/ Skills

Hands-on experience in implementing and supporting UKG WFM Pro and its Integrations.

Proven experience in setting up integrations using APIs and Dell Boomi.

Strong understanding of workforce management concepts, including time and attendance, accruals, scheduling, activities, and payroll.

Proficiency in creating custom SQL queries, stored procedures, functions, and other database objects.

Skilled in performing system configurations, troubleshooting software issues, and conducting thorough testing.

Familiarity with UKG WFM Pro modules such as timekeeping, attendance, and activities.

Excellent written and verbal communication skills, with the ability to explain technical concepts to non-technical users.

Strong analytical and problem-solving skills to effectively diagnose and resolve technical issues.

A customer-focused mindset with a passion for delivering exceptional service.

Ability to multitask, prioritize, and manage time efficiently in a dynamic, fast-paced support environment.

UKG Pro WFM Integration certification is a strong plus.

Capable of working independently with minimal supervision, demonstrating initiative and accountability.