Prompt - Zonal Head - South Region

4 days ago

Bengaluru, India Prompt Dairy Tech Full time

Zonal Head / Regional Business DirectorRole SummaryThe Zonal Head / Regional Business Director acts as the chief executive for the assigned geographical region, with full Profit & Loss (P&L) responsibility. The role focuses on driving revenue growth, expanding market share, and ensuring operational excellence by seamlessly leading and integrating the Sales, Service, Support, and Lead Generation functions across the zone.Location: South RegionKey Responsibilities:Sales & Revenue Generation:- P&L Ownership: Manage the complete P&L for the zone with accountability for revenue, profitability, and contribution margins.- Strategic Sales Planning: Develop and execute annual and quarterly sales strategies aligned with corporate objectives; set targets and quotas for regional teams.- Key Account Management: Oversee and personally manage high-value clients, strategic accounts, and large deals to strengthen long-term business partnerships.Service & Support Excellence:- Operational Standards: Establish and monitor high standards for service delivery and customer support, ensuring achievement of SLAs and quality benchmarks.- Customer Experience (CX): Drive initiatives to improve Customer Satisfaction (CSAT) and Net Promoter Score (NPS) through feedback-driven service enhancements.- Escalation Management: Serve as the final escalation point for critical service or support issues, ensuring timely and effective resolutions.Lead Generation & Market Development:- Demand Generation: Lead and integrate Lead Generation activities in collaboration with the Marketing team to ensure a strong, qualified pipeline for the sales team.- Market Intelligence: Continuously track market dynamics, competitor strategies, and economic trends to identify new opportunities, emerging segments, and regional expansion areas.Leadership, Governance & Compliance:- Cross-Functional Leadership: Build, mentor, and inspire high-performing Sales, Service, and Support teams; foster a culture of collaboration, accountability, and high productivity.- Budget Management: Manage regional OPEX and CAPEX to drive cost efficiency while maximizing profitability.- Compliance: Ensure adherence to organizational policies, statutory regulations, and ethical standards across all zonal operations.Government Liaisoning:- Develop and maintain relationships with relevant government bodies, regulatory authorities, and public-sector stakeholders to support business operations, compliance, and regional initiatives.Qualifications & Experience: Education: Bachelors degree required; MBA or equivalent masters degree preferred. Experience: Minimum 12+ years of progressive experience in sales leadership, including 3-5 years of multi-functional or regional P&L Strong strategic planning and execution capabilities- Excellent leadership and team development skills- Strong financial and business acumen- Experience managing the complete customer lifecycle from Lead Generation to Post-Sales Support- Exceptional stakeholder management and negotiation abilities (ref:iimjobs.com)

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