Assistant Manager quality

4 weeks ago


Gurugram, India TBO.COM Full time

Assistant Manager – Quality


Location: ASF Towers 249 D & E, Phase IV, Udyog Vihar, Gurugram, Haryana


FUNCTIONAL/ OPERATIONAL:


  • Ensure Quality, Complaints, Escalations targets are achieved as per Client agreed standards
  • Conducting / attending regular Calibrations with all stakeholders
  • Being proactive in identifying learning and development needs of the team members/advisors
  • Provides effective Coaching within the stipulated timelines as specified for respective processes
  • Shares compliance expectations, understanding of the Quality guidelines and Complaints management with New Hires and existing staff
  • Conduct briefing sessions and cascading updates to all on the operations floor
  • Prepare reports based on the quality scores of the advisors
  • Provide analysis on areas of opportunity and action plans to improve performance
  • Providing Root Cause Analysis & TNIs



SKILLS & PROCESS ABILITIES (mandatory)


  • Prior knowledge of Contract QC & Promotion QC
  • Prior knowledge on Rate and Contract Loading is required
  • Be extremely accurate and methodical and must be able to work independently
  • Good Communication Skills



DESIRED YEARS OF EXPERIENCE & QUALIFICATION (Education):


  • Graduate from recognized college
  • 2 Year of Quality audit experience
  • Travel Experience/Contract Loading Process experience of 2 Year Minimum


OCCASSIONAL RESPONSIBILITIES:


  • Do floor support and Internal Quality Checks
  • Being proactive in identifying Learning & Development needs of the team
  • Training / refreshers to the team for process improvement (if required)



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