Quality Manager
2 weeks ago
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Job Description: Quality Manager – Supports Operations team in the delivery of services ensuring client and company-specific quality standards are met. The following is a non-exhaustive list of responsibilities and areas of ownership of the Quality Manager:
- Supports the coordination, planning, and execution of LQA including processes related to arbitration, and escalation, and ensures results from resources for preventative and correction actions.
- May own a portfolio of designated accounts regarding quality while anticipating their needs, analyzing root causes, performing corrective and preventive actions, and escalating matters while maintaining documentation.
- May support the development of new processes and assess current processes to lead and drive process improvements.
- Is responsible for the completion of tasks & responsibilities within the assigned functional group
- May be managing a team or a group of external resources
- Analyses data on quality and vendor performance, produces statistical quality reports and creates related documentation on RCA, QIP and CAPAs.
- May perform Content Type Analysis and coordinate test translations.
- Designs, provides, coordinates and/or supports the delivery of training to internal and/or external resources.
- May contribute to the preparation of presentations for QBRs or other Quality initiatives.
- May manage, analyze data or create reports related to performance, trends, and other statistical quality reports.
- May maintain language assets.
- May own design and setup of the quality framework (glossaries, style guides, TMs, etc.)
- Organizes and hosts meetings with different stakeholders as applicable.
- Acts as a consultant on language quality issues.
- Participates in global quality initiatives as required.
- Collaborates and coordinates across all Quality Focus areas as required.
- Experience with Translation Memory tools, Translation Management Systems and Machine Translation Post-editing processes and tools.
- Experience with main CAT tools, i.e.,MemoQ, Trados, XTM, etc.
- Knowledge of X-bench and/or other Language QA tools required
- Demonstrates good negotiation skills and situational awareness
- Detail-oriented and process-driven
- Strong in problem-solving with attention to time constraints while being accountable for the quality of the deliverables
- Takes initiative and ownership to get the job done while being a team player
- The importance of SMART objectives
- Understands the need to share knowledge, build successors and does not hold back upcoming talent
- Results-driven work ethic with high Energy and Enthusiasm levels
- Ability to manage multiple priorities in a fast-paced, time-sensitive, and deadline-driven work environment.
- Ability to adapt to changing work environment.
- Excellent communication skills with the ability to present structured arguments to diverse audiences, incl. colleagues, customers and vendors, and influence others.
- Experience and proven track record in Localization Vendor, Language or Quality Management
- Management or Quality Management specifically (>4 years)
- Working experience in an ISO-quality-certified translation company may be required
- Experience in Agile Methodology and/or Lean Six Sigma is an advantage
- Fluent in English (both written and spoken); an additional language at a fluent level(both verbal & written) preferred.
- Master’s Degree and experience in the industry in lieu of Master’s Degree acceptable. Fields: Linguistics, Foreign Languages, Modern Languages, Translation, or related fields.
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