Collections Officer

1 week ago

New Delhi, India Bandhan Bank Full time

About the Role : As a Collection Officer / Collection Executive, you will be responsible for the collection of overdue accounts, NPAs, and written-off loans under your assigned Banking Unit. Your role will involve daily field visits, interactions with customers, documentation of feedback, and reporting to the Area Recovery Manager.Responsibilities :Group Loan Collection Recover overdue/NPA/write-off accounts from assigned customers. Prepare daily field movement plans in coordination with the Area Recovery Manager (ARM). Visit customers, understand reasons for non-payment, and provide feedback to management. Maintain detailed visit reports and customer interaction logs. Coordinate with the BU business team for customer background checks. Escalate non-cooperative or critical cases to the ARM promptly. Ensure collection activities are conducted as per bank policy and RBI guidelines.Qualifications :Minimum Qualification: 12th Pass (Higher Secondary); Graduation preferred. Freshers and experienced candidates are welcome. Familiarity with local area and language preferred.Required Skills : Strong communication and interpersonal skills. Convincing and negotiation ability. Willingness to travel and conduct fieldwork daily. Basic understanding of banking and financial products. Self-motivated and result-oriented.Preferred Skills : Experience in collections or recovery roles. Knowledge of local banking regulations.

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