Customer Service Executive
2 days ago
📍 Location: Remote💰 Salary: ₹25,000 – ₹30,000 INR/month🕒 Shifts: 12-hour rotational shifts📅 Availability: Immediate Joiners Preferred✅ Key Responsibilities: Conduct end-to-end training sessions for new CSE agents (15-day onboarding program) Train agents on SOP adherence, CRM usage, and call etiquette for high-risk industries Coach on customer handling techniques (chat, voice, and outbound calls) tailored to iGaming platforms Teach sales tactics, retention strategies, and effective communication for player engagement Deliver role-plays, mock calls, and scenario-based simulations for real-time skill development Monitor and evaluate agent performance during training, provide feedback and remedial sessions Train agents on basic Excel usage, reporting tasks, and compliance documentation Stay updated with product/process changes and update training materials accordingly Collaborate with operations and QA teams to align training with real-time business requirements 🎯 Requirements: 1–2 years of experience in customer service/training roles within the Gaming or BPO industry Strong knowledge of customer handling, gaming operations, and tele sales techniques Experience in outbound calling, live chat handling, and objection handling Excellent communication skills in English and Hindi Proficiency in MS Excel, Google Sheets, and basic reporting tools Ability to train remote teams, deliver engaging sessions, and adapt to diverse learning styles High energy, positive attitude, and team-first mindset Prior experience in training for Gaming, or fintech platforms Knowledge of gaming terminology, player behavior, and fraud detection basics.
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Customer Service
1 week ago
Mumbai, India Tech Mahindra business service Full time**Customer Support Executive Responsibilities**: - Managing a team of representatives offering customer support. - Overseeing the customer service process. - Resolving customer complaints brought to your attention. - Creating policies and procedures. - Planning the training and standardization of service delivery. - Selecting and hiring new staff. -...
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Senior Customer Service Executive
4 weeks ago
Navi Mumbai, India Insight Customer Call Solutions Ltd Full timeRoles and Responsibilities Handle customer queries via phone calls, emails, or chats to resolve their concerns in a timely and professional manner. Provide accurate information about products/services to customers based on their needs and preferences. Identify opportunities to upsell/cross-sell relevant products/services to increase revenue growth. Maintain...
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Senior Customer Care Coordinator
2 weeks ago
Konkan Bhavan, Mumbai, India Banking Customer Service Process Full time ₹ 4,00,000 - ₹ 8,00,000 per yearBanking and Finance Related Customer Service Designation : Customer care Excecutive (voice) Branch Location : Thane, Airoli, Ghansoli , Turbhe , Bhandup Shift Timing : 09:00 am to 09:00 pm (any 9 hrs) weekoff : 1 Rotational Training Duration : 12 Salary : net) Extra Benefits
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Customer Service Assistant
2 weeks ago
Vashi, Navi Mumbai, Maharashtra, India Altius Customer Services Pvt Ltd Full timeLooking for Immediate joiner. We have openings for multiple Customer service process Must have Minimum 6Month Customer service experience 8Hours a Shift - 1Day off per week Decent/Good Communication is required (English Mandatory) Pay: ₹17,000.00 - ₹22,000.00 per month Schedule: - Day shift - Rotational shift **Education**: - Higher...
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Customer Service Executive
1 week ago
Mira Road, Mumbai, Maharashtra, India Apogee Service Pvt. Ltd Full time**Designation - Senior Customer Service Associate (Voice).** **Process - Customer Service (Voice)** **Qualification - HSC** **Shifts - Rotational shifts (24/7)** **Week off-2 Rotational off** **Salary -2.4 to 4.2 Lpa** **Joining - Immediate** **Perks - Cabs facilities till hiring boundary** **Western Rail Network - Mira Road to...
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Customer Support Executive
2 days ago
Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full timeProfile- Customer Service Executive Experience- Fresher to 2 YearsLocation- MumbaiJOB DESCRIPTIONShould knowledge of ExcelShould handle inbound and outbound calls.Should handle customer escalation calls.Should escalate the pending work as per escalation level.DESIRED PROFILEDiploma/Any DegreeShould speak Hindi is a must.
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Customer Support Executive
3 days ago
Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full timeProfile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.
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Customer Support Executive
1 day ago
Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full timeProfile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.
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Customer Support Executive
2 days ago
Mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full timeProfile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.
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Customer Support Executive
10 hours ago
mumbai, India APTO SOLUTIONS - EXECUTIVE SEARCH & CONSULTANTS Full timeProfile- Customer Service Executive Experience- Fresher to 2 Years Location- Mumbai JOB DESCRIPTION Should knowledge of Excel Should handle inbound and outbound calls. Should handle customer escalation calls. Should escalate the pending work as per escalation level. DESIRED PROFILE Diploma/Any Degree Should speak Hindi is a must.
