Sys Dev Engineer

This job is with Amazon, an inclusive employer and a member of myGwork – the largest global platform for the LGBTQ+ business community. Please do not contact the recruiter directly.DESCRIPTION: With over 120 million members, Goodreads is the world's largest site for readers and book recommendations. As a Top 100 web destination, our mission is to help people find and share books they love. Goodreads members can discover new books by seeing what their friends and members of the community are reading or by using the Goodreads Book Recommendation Engine. Come join us and be a part of Amazon family here at Goodreads. At Goodreads, you will be part of a Goodreads Support Engineering team which provides tier-2 and tier-3 production support. You will be on a dynamic team that works on a broad range of technologies which impact the back-end infrastructure and operational capabilities of large-scale Goodreads community. As a Sys Dev Engineer, you'll also be working in conjunction with development team on production operations to deploy these new products and manage our infrastructure, associated processes and systems.The Sys Dev Engineer is responsible to solving critical problems for large suite of software applications and services. Your solutions will affect our customers directly High Impact production issues often require coordination between multiple Development, Product and Support teams, so you get to experience a breadth of impact with various groups. It'll definitely help for you to be detail-oriented and a skilled problem solver, because you'll also be helping us to streamline our processes-and automating them where applicable.Primary responsibilities include troubleshooting, diagnosing and fixing production software issues, developing tools, automations and monitoring solutions, performing software maintenance and configuration, implementing the fix for internally developed code (JAVA and Ruby with Rails), updating, tracking and resolving technical challenges and improving operational excellence and readiness of the systems.Some of the key job functionsProvide support of incoming tickets, including extensive troubleshooting tasks, with responsibilities covering multiple products, features and servicesWork on operations and maintenance driven coding projects, primarily in Ruby, Rails, Java, Python, or shell scripts,AWS, web technologies projects.Software deployment support in staging and production environmentsDevelop tools to aid operations and maintenanceSystem and Support status reportingOwnership of one or more Digital products or componentsCustomer notification and workflow coordination and follow-up to maintain service level agreementsWork with support team for handing-off or taking over active support issues and creating a team specific knowledge base and skill set BASIC QUALIFICATIONS: - Experience in automating, deploying, and supporting infrastructure - Experience programming with at least one modern language such as Python, Ruby, Golang, Java, C++, C#, Rust - Experience with Linux/Unix PREFERRED QUALIFICATIONS: - Experience with CI/CD pipelines build processesOur inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.