Analyst, Info Sys 4

Job Description Analyst, Info Sys 4 KLA is seeking a Senior Unified Communications (UC) Engineer to join our IT group. This pivotal role involves designing, implementing, and managing enterprise-wide communication systems across a global organization, with a strong emphasis on Zoom Telephone services, Microsoft Teams telephony, AV Zoom Rooms, and advanced SBC/contact center management. Key Responsibilities - Manage and optimize Zoom telephony infrastructure, including contact centers, ensuring seamless voice and messaging services. - Deploy and maintain AudioCodes SBCs and OVOC servers, ensuring system reliability and compliance. - Administer and manage OVOC server licenses for global operations. - Design, implement, and manage Microsoft Teams phone systems in a fully cloud-based model, ensuring seamless integration with global telephony services and compliance with regional regulations. - Oversee SIP trunking, call routing, and emergency calling configurations. - Design, deploy, and manage AV Zoom Rooms, ensuring an optimal user experience. - Collaborate with vendors to implement solutions that meet organizational AV requirements. - Provide ongoing support for AV systems, including firmware updates and troubleshooting. - Ensure tight integration between UC platforms (Zoom, MS Teams) with O365, Active Directory, and other IT systems. - Continuously monitor and enhance the performance, reliability, and scalability of UC infrastructure. - Stay ahead of UC technology trends to identify opportunities for improvement. - Provide strategic input to roadmap planning, focusing on scalability and global UC solutions. - Maintain comprehensive documentation for UC systems, including design, configuration, and operational procedures. - Ensure adherence to global security, compliance, and privacy standards. Skills - Proficiency in Zoom and Microsoft Teams UC platforms, including telephony and AV solutions. - Expertise in AudioCodes SBCs and OVOC servers. - Strong knowledge of SIP trunking, call routing, and global telephony integrations. - Experience in AV Zoom Rooms design, setup, and management. - Proven ability to integrate UC platforms with O365, Active Directory, and other IT systems. - Strong knowledge of network protocols, security, and compliance for UC systems. - Proven expertise in SIP, VoIP, telephony protocols, and cloud telephony solutions. - Experience in large-scale enterprise UC deployments, especially in global environments. - Strong troubleshooting, analytical, and problem-solving skills. - Excellent communication skills to interact with global teams and non-technical stakeholders. - Project management skills to lead end-to-end UC implementations. - Collaborative mindset to work effectively across departments and vendors. Qualifications - Degree in Computer Science, Information Technology, Electronics & Communication, or a related field; or equivalent practical experience in Unified Communications. - Certifications such as Microsoft Teams Administrator Associate or Enterprise Voice, AudioCodes Certified Associate (ACA) or Professional (ACP), Zoom Administrator, and ITIL are preferred. - Familiarity with compliance and regulatory requirements for telephony in India and globally (Added Advantage). - Knowledge of multi-vendor UC platforms (e.g., Cisco, Polycom) in addition to Zoom and Microsoft (Added Advantage). - Experience managing vendor relationships and contributing to global UC strategies (Added Advantage). - Understanding of IT infrastructure and Unified Communications roadmap planning (Added Advantage).