Sodexo - National Account Director

Description: Sodexo promotes an inclusive and diverse workplace and encourages applications from individuals of all National Account HyderabadReports To: Region HeadRole Summary:- Lead and manage food service operations across assigned sites, ensuring service excellence, profitability, client satisfaction, HSE best practices and compliance with company standards and regulatory requirements. - This role demands strategic oversight of large-scale catering operations with knowledge of latest trends in the food industry, strong financial control, people engagement & retention and exceptional client relationship management. The position requires regular travel across client sites to ensure operational consistency and stakeholder engagement.Key Management: - Oversee daily food service operations in alignment with client contracts. - Ensure consistent quality, taste, hygiene, and presentation across all meals. - Develop and implement innovative menus, events, and promotional activities. - Work with marketing & culinary to upgrade food concepts. - Ensure adherence to ISO 22000:5000 and internal food safety protocols.Client & Stakeholder Management: - Maintain strong client relationships to ensure satisfaction and long-term retention. - Proactively address service issues and identify growth opportunities. - Ensure all contracts, renewals, and agreements are valid and up to date.Financial Performance: - Achieve sales and profit targets through performance tracking and corrective actions. - Control cash handling, invoicing, collections, and financial documentation. - Monitor wastage, implement cost control measures, and support sustainable practices.People & Team Management: - Lead and motivate on-site teams, ensuring optimal staffing and productivity. - Identify training needs and drive team development initiatives. - Collaborate with cross function teams for timely support. - Ensure implementation of all HR and staff welfare & Safety: - Ensure compliance with legal, HR, and QHSE standards. - Maintain hygiene, food safety, and waste disposal protocols. - Report incidents and collaborate with internal QHSE teams to mitigate risks.Inventory & Procurement: - Oversee raw material planning, storage, and inventory accuracy. - Work closely with purchase teams to align on cost trends and quality standards. - Enforce FIFO and hygiene standards in storage and cold room management.Key Experience: At least 10 years in food service or hospitality operations.P&L Management: Strong acumen in managing profit & loss, budgeting, and financial performance.Client Management: Proven ability to build and maintain high-value client relationships.Team Management: Engage and develop people for high motivation and reduction in Catering: Demonstrated experience in managing large catering operations across multiple sites.Strategic Leadership: Capable of driving operational excellence and team performance at scale.Professional Presence: Well-groomed, articulate, and confident in client-facing environments.Why SODEXO:- Healthy Work-Life Balance- Leadership Development- Global Career Opportunities- Cross-Functional Collaboration- Inclusive Culture- Competitive Compensation- Comprehensive Health & Wellness Benefits (ref:iimjobs.com)