
Corporate Trainer
3 weeks ago
We are seeking an experienced Trainer with a strong background in US Healthcare processes and contact center operations. The ideal candidate will be responsible for delivering high-impact training programs to new hires and existing employees, ensuring readiness for client interactions and operational excellence.
Key Responsibilities:
- Deliver training sessions on US Healthcare processes including Claims, billing, eligibility, and customer service protocols.
- Facilitate onboarding and nesting programs for new hires in a contact center setup.
- Collaborate with operations, quality, and client teams to ensure training alignment with business goals.
- Conduct refresher and upskilling sessions for existing staff based on performance and process updates.
- Maintain training effectiveness through assessments, feedback, and continuous improvement.
- Support process transitions and updates through timely training interventions.
- Create and update training materials, SOPs, and e-learning content.
- Participate in calibration sessions with QA and client teams.
- Provide floor support and troubleshoot process-related queries post-training.
Eligibility Criteria:
- Minimum 1-2 years of experience in training roles within US Healthcare contact center operations.
Disclaimer: Firstsource follows a fair, transparent, and merit-based hiring process. We never ask for money at any stage. Beware of fraudulent offers and always verify through our official channels or deepalakshmi.rrr@firstsource.com
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2 weeks ago
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