L2 Compute Hardware Engineer

4 weeks ago

Bengaluru, India Talent Worx Full time

Key Responsibilities :- Troubleshoot and resolve compute hardware issues at L2 level with minimal downtime.- Install, administer, and maintain server hardware infrastructure.- Diagnose performance-related issues and restore system integrity after outages.- Handle user-submitted tickets related to compute hardware and infrastructure.- Monitor system health and resource usage using monitoring/queuing software.- Apply system firmware and software patches as required.- Create and maintain knowledge base documentation for issue resolution and troubleshooting.- Collaborate with peers to resolve complex technical challenges.- Participate in incident, change, and problem management, including Root Cause Analysis (RCA).Technical Skills & Experience :- 5+ years of experience in compute hardware troubleshooting (L2).- Strong hands-on experience with Cisco UCS series (UCS Manager).- Expertise in server hardware administration and troubleshooting.- Experience with HPE Server Hardware and multi-node clustered setups.- Proficiency in OS-level administration (VMware, Linux, Windows).- Strong knowledge of high-speed networking (InfiniBand, 10/40 Gigabit Ethernet).- Familiarity with monitoring tools such as Grafana, Nagios, OpsRamp.- Experience troubleshooting ESXi and vCenter performance issues.- Basic understanding of server storage connectivity and fault tolerance.- Good to have knowledge of Nimble, NetApp, Pure, Cloudian, or Data Protect cluster solutions.Preferred Skills :- Strong problem-solving and analytical skills.- Ability to document processes and contribute to knowledge management.- Exposure to cloud or hybrid infrastructure environments.Education :- Bachelors degree in Computer Science, Information Technology, Electronics, or a related field (or equivalent practical experience).- Relevant certifications (Cisco UCS, VMware, HPE) are a plus (ref:hirist.tech)

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