Team Lead

3 days ago

New Delhi, India HCLTech Full time

HCLTech Hiring | Hyderabad | QAs & TLs For Billing Support3 - 6 yearsSalary -Not DisclosedLocation :HyderabadTime and Venue22nd September - 24 September , 11.00 AM - 3.00 PMHCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081Contact - Aman / Shivangi / SominaJob descriptionEssential Duties and Responsibilities (For Team Lead Role)- The Billing Lead will be the first escalation point for billing and transactional questions from the production staff. - The Billing Lead should be able to resolve the majority of these issues independently - The Billing Lead will work closing with the Back Office Manager in deciding which issues are escalated back to the Performance Improvement Team - The Billing Lead should be able to perform all function under his or her leadership (EMF cases, Bill Audit, Rate calculation)Essential Duties and Responsibilities (For Quality Analyst Role)- Responsible for monitoring billing processes to ensure accuracy and compliance. - Conduct audits of billing transactions to identify errors and inconsistencies. - Improve billing workflows to enhance customer satisfaction and operational efficiency. - Review billing data and documentation for completeness and correctness. - Collaborate with cross-functional teams to resolve issues and implement quality improvements. - Ensure billing practices align with company standards and regulatory requirements.Desired Skills & Qualifications:- Excellent written and verbal communication skills. - Must be a Graduate / Postgraduate. - 3-5 years of experience in Team Leader or Quality assurance or relevant.Note: Please do not carry any laptop, pen drive, or external storage devices.Interested candidates can walk-in directly.Role: Quality AnalystIndustry Type: IT Services & ConsultingDepartment: Quality AssuranceEmployment Type: Full Time, PermanentRole Category: Business Process QualityEducationUG: Any GraduateKey SkillsSkills highlighted with ‘‘ are preferred keyskillsTeam HandlingQuality AnalystTeam LeaderCall AuditLeadershipQC ToolsCoaching7QcShrinkageCall MonitoringCall QualityQuality MonitoringFeedbackCall CalibrationPeople Management SkillsKRACSATWalk-in Interview Details:Venue: HCL Technologies, Advance Business Hub, An Ascendas IT Park, Building H-08, Phase 2, HITEC City, Hyderabad, Telangana 500081Timings: 11:00 AM - 3:00 PMContact Person: Shivangi Sharma, Aman Chhabra & Somina AdlakhaCarry: 2 Updated Resume, 1 Valid ID Proof with Xerox copy, 1 PP size photo

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