Recreation Manager

2 weeks ago

New Delhi, India JW Marriott Bengaluru Prestige Golfshire Resort & Spa Full time

Supporting Management of Spa Operations and Budgets- Assumes the responsibilities of the Spa Director in his/her absence. - Ensures all employees have the proper supplies, equipment and uniforms. - Comprehends budgets, operating statements and payroll progress reports as needed to assist in the financial management of department. - Manages supplies and equipment inventories within budget. - Maintains cleanliness of spa and related areas and equipment. - Understands the impact of department’s operations on the overall property financial goals and objectives and managing to achieve or exceed budgeted goals.Ensuring and Delivering Exceptional Customer Service- Sets a positive example for guest relations. - Interacts with guests to obtain feedback on product quality and service levels. - Handles guest problems and complaints. - Empowers employees to provide excellent customer service. - Emphasizes guest satisfaction during all departmental meetings and focusing on continuous improvement. - Strives to improve service performance.Conducting Human Resources Activities- Solicits employee feedback, utilizing an “open door” policy and reviewing employee satisfaction results to identify and address employee problems or concerns. - Ensures employees understand expectations and parameters. - Brings issues to the attention of the department manager and Human Resources as necessary. - Observes service behaviors of employees and providing feedback to individuals. - Participates in employee progressive discipline procedures. - Participates in an on-going employee recognition program. - Reviews comment cards and guest satisfaction results with employees. - Supports a Spa orientation program for employees to receive the appropriate new hire training to successfully perform their job. - Supervises on-going training initiatives and conducting training when appropriate. - Establishes and maintains open, collaborative relationships with employees and ensuring employees do the same within the team. - Celebrates successes and publicly recognizes the contributions of team members. - Ensures property policies are administered fairly and consistently, disciplinary procedures and documentation are completed according to Standard and Local Operating Procedures (SOPs and LSOPs) and support the Peer Review Process. - Assists the Spa Director in managing the day-to-day operations of the spa as necessary.MANAGEMENT COMPETENCIESLeadership- Adaptability - Determines how change impacts self and others; displays flexibility in adjusting priorities; and communicates both the reasons for change and how it impacts the workplace. - Communication - Customizes approach to conveying complex information and ideas to others in a convincing and engaging manner; appropriately interprets verbal and non-verbal behavior; and models active listening to ensure understanding - Problem Solving and Decision Making - Models and coaches others on breaking complex issues into manageable parts, identifying and evaluating alternatives and their implications before making decisions, and involving and gaining agreement from others when making key decisions. - Professional Demeanor - Exhibits behavioral styles that convey confidence and command respect from others; makes a good first impression and represents the company in alignment with its values.

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