IT Administrator

1 week ago

Gurugram, India Shipsy Full time

Role Overview :We're looking for a proactive and hands-on IT Administrator to manage all office hardware, software, and user access systems.This role is responsible for ensuring that every employee's workstation, the office network, and conference room setups function smoothly on a daily basis.The person will act as the first point of contact for all IT-related issues and play a key role in keeping the company's systems secure and reliable.Key Responsibilities :1. Device & Hardware Management :- Set up new laptops, monitors, and accessories for new hires.- Maintain an up-to-date asset inventory (laptops, peripherals, and licenses).- Troubleshoot and repair hardware issues (laptops, printers, projectors, etc.- Coordinate with vendors for repair, replacement, or procurement of equipment.Software Installation & Maintenance :- Install, configure, and update software as per company standards (antivirus, productivity tools, etc.- Manage and monitor antivirus, system updates, and patching.- Support employees with software troubleshooting (VPN, email clients, etc.- Assist with maintaining compliance to security and software usage policies.Office Network & Connectivity :- Ensure smooth functioning of office LAN/Wi-Fi networks.- Troubleshoot connectivity issues (wired/wireless).- Coordinate with ISPs for uptime and service quality.Conference Room & Meeting Setup :- Set up and test conferencing systems (Zoom, Google Meet, Teams, etc.- Troubleshoot AV equipment and ensure smooth meeting experiences.- Maintain projectors, displays, cameras, and microphones in ready-to-use condition.User & Access Management :- Handle IT onboarding/offboarding - laptop provisioning, email/account setup, and permissions.- Manage user accounts and access levels.- Enforce company policies on passwords, MFA, and data access.- Regularly review and clean up inactive accounts.IT Support & Documentation :- Provide day-to-day support for IT issues raised via ticketing/email/chat.- Maintain FAQs, setup guides, and asset assignment records.- Train employees on IT best practices (password safety, data backup, etc.Required Skills & Qualifications :Technical Skills : - Strong working knowledge of Windows and macOS environments.- Familiarity with Google Workspace administration.- Basic understanding of networking (LAN/Wi-Fi, DHCP, DNS, VPN).- Experience installing and managing antivirus and endpoint protection tools.- Familiarity with MDM solutions (e., Intune, Kandji, Jamf, or similar).Soft Skills :- Excellent troubleshooting and problem-solving ability.- Service-oriented and responsive to employee IT needs.- Strong communication and organization skills.- Detail-oriented with a focus on reliability and follow-through.Preferred Experience :- 3-5 years of hands-on IT administration or technical support experience.- Experience supporting 150-300 employee environments.- Certifications like Google Workspace Administrator are a plus.Performance Indicators :- Timely resolution of IT support tickets.- 95% uptime of office network and AV systems- Accurate tracking of IT assets and licenses & compliance with IT security and software policies (ref:hirist.tech)

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