Orbia - ServiceNow Platform Manager - ITIL Frameworks
2 weeks ago
Job Title : ServiceNow Platform ManagerLocation : Pune (Baner)Experience : 68 yearsAbout the Role :We are seeking a highly skilled and experienced ServiceNow Platform Manager to oversee the strategy, governance, and adoption of our ServiceNow platform. The ideal candidate will act as a platform owner, driving innovation, aligning technology with business needs, and ensuring value delivery across the organization.Key Responsibilities :- Define and own the vision, strategy, and roadmap for the ServiceNow platform.- Act as the Product Owner for ServiceNow modules, managing backlog and priorities.- Partner with business, IT, compliance, and security stakeholders to align the platform with organizational objectives.- Establish and enforce governance, standards, and best practices for ServiceNow development and integrations.- Manage relationships with ServiceNow vendors, MSPs, and third-party partners.- Oversee platform upgrades, scalability, and adoption across business units.- Drive license optimization, budgeting, and ROI measurement to ensure cost-effective platform usage.- Define and track KPIs, dashboards, and reporting frameworks to measure platform success.- Ensure data privacy, compliance, and security standards are embedded into platform operations.- Balance innovation, stability, and cost-effectiveness while driving digital transformation initiatives.Required Skills & Competencies :- 68 years of experience as a ServiceNow Platform Manager/Owner or in a similar role.- Strong expertise in ServiceNow platform strategy, governance, and adoption.- Solid understanding of ServiceNow modules (ITSM, ITOM, HRSD, GRC, CSM, etc.).- Proven experience in product ownership vision, roadmap, backlog management.- Excellent stakeholder management and cross-functional collaboration skills.- Strong financial acumen with experience in budgeting, license optimization, and ROI reporting.- Experience in vendor and partner management within ServiceNow ecosystem.- Proficiency in data analysis, dashboards, and KPI measurement.- Strong knowledge of ITIL practices, compliance, and security frameworks. (ref:hirist.tech)
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