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Associate Director, Program Management

3 months ago

Gandhinagar, India Indian School of Business Full time

Job Purpose -


Smooth Execution of overall placements for the Department. Strategizing the policies and strict implementation, Budget planning and ensuring expenses are in limits. Create customer friendly portals or platforms. Coordinate and support CBD team to offer ‘WOW’ experience to recruiters and students. Work with S&E team for volunteer management and placement days execution. Timely Reports and query management. Program Management will oversee the planning, execution, and successful delivery of strategic projects within the department, with a strong orientation towards leveraging tech platforms. This role requires exceptional program management skills to ensure alignment with business goals and to drive efficiency and innovation through technology.


Job Outline -


As the Head of Program Management of the Career Advancement Services (CAS) department based in Hyderabad, the job holder plays a pivotal role to get the placement plan executed. S/he is required to work in close co-ordination with the Director – CAS, and the Core team which includes the Regional Heads of CBD (Corporate Business Development) team as well as L&D team. The job holder will use the expertise in program management and technology platforms to optimize processes, mitigate risks, and achieve project milestones within scope, time, and budget. Plays a pivotal role to get the placement plan executed. S/he is required to work in close co-ordination with the team to execute on time. Also need to take care of operational requirements of the department.

To ensure effective execution of the job, the incumbent is required to plan and strict implementation of the policies to ensure overall class is benefited.Budget need to be prepared with perfect planning and ensure the expenditure is within limits, placement invoices need to be maximised and collected at the earliest. Along with process implementation, should also implement Robotic processes wherever possible. Continuous improvements in portals or platforms to make them user friendly

The job holder is expected to ensure students have a great experience under the purview of the policies by providing timely information and responses, coordinate with CBD to strategize for better recruiter experience. Strategize and coordinate with L&D team for overall volunteer training and management.

S/he is required to interact with Students, and recruiters when in campus to ensure a great placement experience for all stake holders.


Job Specification -


Knowledge:

Qualification

Any graduate. Formal qualification/s in Personnel management, Program management, automation & MBA will be an added qualification, MBA in HR & Systems will be an added qualification


Skills:

Technical

Technical knowledge on automation of processes, Program management tools and other technological platforms, optimization of process execution and increasing the efficiency are needed for the individual.MS Office. Some knowledge on placement websites is an added qualification


Behavioural

Excellent interpersonal & communication skills

Experience:

12 - 16 years


Job Interface/Relationships:

Internal

  • Within department or other departments in ISB


External

  • With Internal and external Vendors for faster delivery or execution


Key Responsibilities and % Time Spent

Process automation, implementation of tools, continuous improvement of efficiency of the team - 25%

Database maintenance, Reports for management, and for all stake holders - 20%

Budget, Expenditure, Invoices & receipts - 20%

Provide information in time and responses to students for great experience, creation of policies and implementation - 20%

Coordinate with CBD for recruiter experience, and S&E team for support in Volunteer training and management - 15%

KRA -

Digital Transformation and Technology Integration. Enhance & Consolidate the Portals, Digital processes, launch and manage it effectively

KPI -

Error free, customer friendly and proactive Portals management, ensure as less as possible manual interventions. Identify and implement appropriate technology platforms like zoho, Rhobotic process Automation (RPA) etc.

Measure

Ensure seamless integration of new technologies with existing system to get a better feedback from Students and recruiters

Weightage - 20%


KRA - Stakeholder Management Communicate effectively with students to all their queries, Policies creation & execution

KPI - Communicate program status, risks, and issues to stakeholders regularly. Ensure student satisfaction through quality and timely response to their queries or information, intime policy formation and execution

Measure - To reply within one working day and provide timely relevant information, policy implementation. Facilitate stakeholder engagement and collaboration to ensure success of Placements.

Weightage - 15%


KRA - Strategically support Corp Dev and L&D.

Budgets and Invoices

KPI - Enhance recruiter experience through CBD coordination, help S&E team for volunteer management and training. Budget creation, Expenditure management within budget, Invoice creation, and collections

Measure - Smooth process of placements.Regular Follow ups with Crop Dev

Weightage - 15%


KRA - Program Planning and execution of CAS activities

KPI - Develop comprehensive program plans, including timelines, resource requirements, and risk mitigation strategies.

Measure - Coordinate with cross-functional teams to ensure alignment and integration of activities.

Weightage - 10%


KRA - Team Leadership and Development

KPI- Lead, mentor, and develop program team members.

Measure - Foster a collaborative and high-performance team culture.

Weightage - 10%


KRA - Performance Monitoring and Reporting – Reports and Database management

KPI - Establish key performance indicators (KPIs) and metrics to monitor program progress.

Measure - Prepare and present regular program performance reports to senior management.

Weightage - 20%


Any Other Significant Input

Good communication skills – written and verbal

Strong Knowledge of MS Office, especially excel

Financial planning and execution

Comfortable with Multitasking – job might require working over extended hours during the peak placement season

Website, Portals Management & Digitalization